Syed Adeeb
Bengaluru
Summary
Accomplished Sr. Customer Support Associate at Firstsource Solutions Ltd, in customer service and order management experience and also by adding value to business by providing outstanding customer service. Engaging with customers and building relationships with buyers. Also by exhibiting strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operating at high level to consistently meet or exceed business quality and productivity standards.
Overview
1
1
year of professional experience
Work History
Sr. Customer Support Associate
Firstsource Solutions Pvt.Ltd
07.2023 - Current
• Supported enterprise and business goals by introducing new product and service offerings.
• Greeted customers and listened closely to problems described to determine solutions.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Proactively addressed customer concerns in order to prevent escalations and complaints.
• Maintain composure and patience in face of difficult customer situations.
• Handled customer enquiries and complaints with professionalism to restore satisfaction.
Education
Bachelor of Computer Applications (IT Healthcare) - Healthcare Applications
Jain University
Bengaluru, India07.2023
HSC - Computer Science
Sri Vijay Vidyalaya
Dharmapuri, India03.2020
SSLC -
St. Lucy's Matric School
Palacode, India03.2018
Skills
- Flexible & detail-oriented attitude along with strong analytical problem-solving skills
- MS office (Word, Excel, PowerPoint)
- Active Collaboration and Interpersonal communications
- Quick Learner
- Maintain Healthcare records and EMR
- Team Player and Problem-Solving & Strong Analytical Thinking
Accomplishments
- Consecutive three times employee of the month.
- Helped achieved my team as top team of the month for two times.
- Got awarded for top resolution in the process.
- Got awarded the title of "Customer Service Champ" for being the top performer.
Hobbies
Travelling, athlete, tech enthusiast, food lover.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Kannada
Upper intermediate (B2)
Timeline
Sr. Customer Support Associate
Firstsource Solutions Pvt.Ltd
07.2023 - Current
Bachelor of Computer Applications (IT Healthcare) - Healthcare Applications
Jain University
HSC - Computer Science
Sri Vijay Vidyalaya
SSLC -
St. Lucy's Matric School
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