Praveen Nandipamu
Vijayawada
Summary
Achieved Bravo Award for exceptional performance as top agent for three consecutive months. Managed client calls effectively while training new hires on job roles and responsibilities. Promoted from Associate to team support, enhancing team performance to exceed client expectations across all metrics.
Overview
6
6
years of professional experience
Work History
Sr. Customer Support Associate
FirstSource Solutions Limited
11.2023 - 04.2025
- Addressed customer inquiries regarding products, services, and sales efficiently.
- Facilitated seller support for refunds and communicated policy changes effectively.
- Initiated follow-up calls to customers to ensure complete satisfaction.
- Streamlined communication processes to enhance overall customer experience.
Sr. Customer Support Associate
Tech Mahindra Limited
07.2022 - 05.2023
- Delivered quality customer support through chat and email for Verizon processes.
- Guided customers in selecting optimal packages for individual needs and international travel.
- Explained QA parameters to newly hired staff during client calls, ensuring thorough understanding.
Customer Care Associate
Advansoft International
10.2021 - 02.2022
- Managed follow-ups on after-school activities nationwide to ensure resolutions and parent satisfaction.
- Fielded inquiries through email, chat, and text, providing immediate assistance for all stakeholders.
- Resolved scheduling conflicts and coordinated appointments with attention to planning details weekly.
- Supported parents, teachers, and students during stressful periods by delivering tailored solutions.
- Developed knowledge-base articles to disseminate new information among team members.
Technical Support Officer
24/7 In-Touch India Private Limited
01.2019 - 09.2021
- Provided technical support for Google Nest processes via chat and email for one year.
- Delivered dual chat support, enhancing efficiency in non-voice BPO operations.
- Specialized in communication skills to manage customer interactions effectively.
- Demonstrated expertise in resolving technical issues with Google Nest products through chat handling.
- Developed proficiency in customer handling and problem-solving for improved user experiences.
Education
Bachelor of Science - Chemical Engineering
RGUKT - IIIT Nuzvid
Nuzvid05.2018
Skills
- Communication skills
- MS Office proficiency
- Customer handling and support
- Chat and email assistance
- Product expertise
- Quick learning ability
- Technical knowledge
LANGUAGES
English
Bilingual or Proficient (C2)
Telugu - Native
Bilingual or Proficient (C2)
Hindi - Proficient
Intermediate (B1)
PASSIONS
To reach heights in whichever role pursued., Always having a will to lead from the front.
ACHIEVEMENT
Bravo Award, at 24-7 Intouch which is my first organization.
STRENGTHS
- Communication Skills
- Team Player
- Non-Voice
- Google Nest Process
- Customer Service
FIND ME ONLINE
www.linkedin.com/in/praveen-nandipamu-6a2
Timeline
Sr. Customer Support Associate
FirstSource Solutions Limited
11.2023 - 04.2025
Sr. Customer Support Associate
Tech Mahindra Limited
07.2022 - 05.2023
Customer Care Associate
Advansoft International
10.2021 - 02.2022
Technical Support Officer
24/7 In-Touch India Private Limited
01.2019 - 09.2021
Bachelor of Science - Chemical Engineering
RGUKT - IIIT Nuzvid