Amir Khan

There is inbound and outbound international call of go city process in which i had to connect with customers to resolve their issues regarding their trip,holiday packages and plan,in which our core job is to clear customer issue and give them better resolutuion.

• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.

I handled more complex calls of customers that require a higher level of expertise. While L1 support focuses on quick resolutions, L2 support delves into the intricacies of technical issues, providing in-depth solutions and often requiring specialized knowledge and provide them better resolution.