AMIR MOHAMMED KHAN
Bhopal
Summary
Dynamic Team Lead with over 6 years of experience in BPO and operations, including 1.8 years as a Walmart WFS Team Lead at Rise OTB Solutions. Skilled in WFS Inventory Management, Dispute Resolution, Partner Support, and Reimbursement Approvals. Recognized for strong problem-solving abilities, effective root-cause analysis, and consistently driving high team performance, and operational efficiency.
Overview
3
3
years of professional experience
Work History
Walmart WFS Team Lead
Rise OTB Solutions
07.2022 - 12.2025
- Led a team managing WFS Inventory Management, Dispute Queue, and Partner Support Queue.
- Monitored team performance and identified low performers for structured coaching.
- Conducted daily huddles and RCA-based short meets to address operational gaps.
- Approved high-value reimbursements for sellers after validating discrepancies.
- Ensured SLA adherence, quality control, and escalation resolution.
- Facilitated workflow, staffing alignment, and productivity improvement.
Education
Diploma in Computer Applications - Diploma in Computer Applications
Makhanlal Chaturvedi National University
Bhopal01-2016
Bachelor of Science -
Jawaharlal Nehru PG College
Bhopal01.2015
Skills
- Team assessment
- Inventory management
- Dispute resolution
- Team performance monitoring
- Quality control
- Problem solving
- Data analysis
- Team building
- Effective communication
- Workflow management
- Process improvement
Other Details - Languages
- Hindi
- Urdu
- English
Timeline
Walmart WFS Team Lead
Rise OTB Solutions
07.2022 - 12.2025
Diploma in Computer Applications - Diploma in Computer Applications
Makhanlal Chaturvedi National University
Bachelor of Science -
Jawaharlal Nehru PG College