Poorvi Gupta
Noida
Summary
Poorvi Gupta - Team Lead to Learner Support Team with a total work experience of 9 years and 1 month.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
9
9
years of professional experience
Work History
Team Lead to Learner Support System Team
Skillup Online Private Limited
Noida
09.2018 - 11.2024
- B2B - Been leading the government projects focused on government employees
- Mainly focused on Ministry of Home Affairs/ NTPC/ SAIL/ BHEL/ NASSCOM Etc
- B2B - Conducting foundation programs for the candidates from different Corporate Houses/ IITs/ IIMs etc
- B2B - Managing the project reports end to end
- Further, making it available for the management team and stakeholders
- B2B - Onboarding and exiting management for the clients
- B2B - Feedback Management of the clients
- B2C - End to end Project Management of Cyber Security/ Google Cloud/ AWS
- B2C - Onboarding and exiting management for the clients
- B2C - Feedback Management of the clients
- Drafting and implementing policies for client onboarding and exit
- Assisting in managing the contracts/ LOIs/ Leases/ Commercial Agreements etc
- End to end Vendor support
- Negotiation/ onboarding/ MIS etc
- Collaborating with multiple functions across to ensure smooth startup and functioning of the projects
- Responsible for data arrangement for Inspections by exchanges / regulators / Internal Audit and statutory auditors
- Respond to Internal Staekholders / business Team / Customer service queries
- Ensuring smooth flow of Pay in and Pay out operations
- Ensuring circulation of policies and procedures within the organization
- Responsible for managing the MIS reports and circulating with the stakeholders on monthly basis
- Preparing SOPs to streamline processes
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Provided support to junior staff during peak periods of workloads.
- Created detailed reports on team activities as requested by management.
Learner Support - Sr. Customer Success Executive
Skillup Online Private Limited
09.2018 - 07.2019
- Lead L1 and L2 Support - Concluding the interface queries from end to end
- Helping the clients during the onboarding
- Helping them giving them an overview of the project access
- Teaching how to make best of the projects
- Leadership
- Bhoomi Project - Includes recruitment/ training tracking/ task allocation process/ client reporting
- POSH training SPOC:
- Status Tracking
- Enrolment process in-charge
- Backend Course Updation
- Power Bl Training Organzer
- Have organized/ tracked and made sure that the learners are well trained with the courses organized by the organization
- Have worked with the clients across Asia and USA
- Organized and facilitated regular meetings with senior management teams.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Created reports summarizing progress against organizational goals and objectives.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Delegated work to staff, setting priorities and goals.
- Implemented campaigns and promotions to help with developing goods and services.
Online Learning Trans-Tutor
Skillup Online Private Limited
Noida
09.2018 - 07.2019
- Content Management System (CMS)
- Labs and Quiz Management
- Learning Management System (LMS)
- Course Uploading upto 100 courses a day Every day Across USA/ Inda and Europe
- Labs and Quiz Management
- UI testing and Event management process
- HR process activities
- (recruitment/ payroll/documentation) - (2019-22)
- Encouraged students to ask questions about topics they did not understand.
- Maintained accurate records of student attendance and progress.
- Organized group activities that allowed students to practice problem-solving skills collaboratively.
- Facilitated small-group discussions to increase comprehension of course material.
- Provided personalized guidance and support for students during office hours.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Encouraged collaboration among peers through group projects or presentations.
- Monitored student performance on assignments and assessments throughout the year.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
HR Generalist & Sales Coordinator
Retec Formulations Pvt.Ltd.
Ghaziabad
07.2015 - 07.2018
- From understanding the resource requirement to onboarding the candidate
- Payroll management and managing the documentation
- Managing the exits and FnF's for the outgoing staff
- Preparing the weekly and monthly sales report and managing the receivables
- Provided support during collective bargaining negotiations with unions.
- Responded to inquiries from employees regarding benefits packages.
- Investigated complaints of discrimination or harassment within the workplace.
- Assessed training needs based on performance evaluations or feedback from managers.
- Managed recruitment processes, including job postings and interviews.
- Developed training programs for new hires and existing employees.
- Conducted employee onboarding process, orientations, and exit interviews.
- Provided guidance to managers on employee relations issues.
- Resolved complex employee disputes through mediation or arbitration.
- Organized staff events such as team building activities, holiday parties.
- Developed incentives to drive employee retention and improve work culture.
Education
B.Tech - IT
Sharda University
01.2015
BSC -
Christ College
Kanpur01.2010
CGPA -
PT. Madan Mohan Inter School
Kanpur01.2009
Skills
- HTMl
- CSS
- Basic Python for data science
- Basic PowerBI
- MS Excel
- Zoho
- LMS
- CRM
- SAP
- ChatGpt
- Performance monitoring
- Complaint resolution
- Employee engagement
- Daily workflow improvement
- Team assessment
- Powerpoint
- Word
- Outlook
- Leadership
- Team building
- Resource Allocation
- Problem-solving abilities
- Multitasking
- Project Management
- Business reporting
- Budget Management
- Customer Relationship Management
- Content management expertise
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Personal information
DOB- 5th-jan-1992
Address- A2001, Arihant ambar, greater Noida west
Pincode- 201326
Timeline
Team Lead to Learner Support System Team
Skillup Online Private Limited
09.2018 - 11.2024
Learner Support - Sr. Customer Success Executive
Skillup Online Private Limited
09.2018 - 07.2019
Online Learning Trans-Tutor
Skillup Online Private Limited
09.2018 - 07.2019
HR Generalist & Sales Coordinator
Retec Formulations Pvt.Ltd.
07.2015 - 07.2018
B.Tech - IT
Sharda University
BSC -
Christ College
CGPA -
PT. Madan Mohan Inter School