Rammipriya Gurusamy
Senior Technical Specialist
Chennai
Summary
Accomplished Software Development Lead with over 18 years of experience in Information Technology, specializing in Java, VXML, and GRXML. Proven track record in designing and implementing IVR solutions, voice applications, and enterprise-level software systems that enhance user experience. Expertise in Agile methodologies and speech technologies, combined with a strong aptitude for multi-platform development, ensures the delivery of efficient, innovative, and customer-centric solutions. Committed to driving project success through collaboration and a focus on quality outcomes.
Overview
8
8
Certifications
Work History
Technical Manager- Design, DEV, Requirement study, Lead the team and Implementation and support
Ooredoo
- Understanding the requirements
- Preparation of Design document
- Spring boot Service dev
- CJ Viewer using HTML
Technical Manager- Design, DEV, Requirement study, Lead the team and Implementation and support
Citi Banamex
- Company Overview: Banking IVR Application for Citi Mexico. Its offering various banking feature in IVR. Integrated with various backend system to provide the end to end solution.
- Understanding the requirements
- Preparation of Design document
- IVR call flow development
- Implementation and Production support on
- Involved in BOW and Non BOW
- Banking IVR Application for Citi Mexico. Its offering various banking feature in IVR. Integrated with various backend system to provide the end to end solution.
Technical Manager- Design & Development
Ansell
- Company Overview: Ansell is a global leader in protection solutions. Ansell designs, develops and manufactures a wide range of hand and arm protection solutions, clothing.
- Understanding the requirements and change request
- Preparation of Design document
- IVR call flow development
- Implementation and Production support.
- Ansell is a global leader in protection solutions. Ansell designs, develops and manufactures a wide range of hand and arm protection solutions, clothing.
Technical Manager- Design & Development
Neuberger Berman
- Company Overview: Neuberger Berman is a 76-year-old private, independent, employee-owned investment manager.
- Understanding the requirements
- Preparation of Design document
- IVR call flow development in UCCX to reach the respective agent / external number or Voice mail
- Implementation and Production support.
- Neuberger Berman is a 76-year-old private, independent, employee-owned investment manager.
Technical Manager- Design & Development
Cayan
- Company Overview: Cayan is the leading provider of payment technologies that give businesses a competitive advantage.
- Understanding the requirements
- Preparation of Design document
- IVR call flow development in UCCX and Host Interface code in java
- Module integration and Integration testing
- Implementation and application cutover support
- Cayan is the leading provider of payment technologies that give businesses a competitive advantage.
Team Lead- Design & Development
MAF
- Company Overview: Majid Al Futtaim is leading an Emirati holding company based in Dubai, operated shopping malls, retail, and leisure establishments in the East.
- Understanding the change request
- Preparation of Design document
- IVR call flow development in UCCX and Host Interface code in java
- Integration testing
- Majid Al Futtaim is leading an Emirati holding company based in Dubai, operated shopping malls, retail, and leisure establishments in the East.
Team Lead- Design & Development
Jammu Kashmir Bank
- Company Overview: Jammu and Kashmir Bank (JK Bank) is to facilitate the callers to make use of banking, pension and other services offered by JK Bank.
- Understanding the requirements
- Preparation of Design document
- IVR call flow development in UCCX and Host Interface code in java
- Module integration and Integration testing.
- Interact with Customer and other 3 party vendors for Integration testing.
- Jammu and Kashmir Bank (JK Bank) is to facilitate the callers to make use of banking, pension and other services offered by JK Bank.
Senior Software Engineer- Design & Developer
Finance House
- Company Overview: Finance House has Cisco based contact center (UCCX), offering various services to its customers, on phone.
- Understanding the requirements
- Preparation of Design document
- IVR call flow development in UCCX and Host Interface code in java
- Unit testing and integration testing
- Implementation Support
- Finance House has Cisco based contact center (UCCX), offering various services to its customers, on phone.
Software Development
Fusion Storm
- Company Overview: Fusion storm offering the IVR contact center solution to S3 Business group.
- Understanding the requirements
- Derived the call flow document based on the Customer business requirement document
- Implement our new changes in their existing IVT
- Unit testing and integration testing
- Implementation and UAT Support
- Fusion storm offering the IVR contact center solution to S3 Business group.
Senior Software Engineer- Design & Developer
Hamilton
- Company Overview: Hamilton is a telephony application which involves IVR. IVR application will be invoked upon the positive voice detected by the UCCX dialer (outbound).
- Understanding the requirements
- IVR call flow development in UCCX
- Unit testing and integration testing
- Implementation
- Hamilton is a telephony application which involves IVR. IVR application will be invoked upon the positive voice detected by the UCCX dialer (outbound).
Senior Software Engineer- Design & Developer(Offsite Lead)
Etisalat
- Company Overview: Etisala’s provides a telephone, TV, Internet access across UAE.
- Understanding the requirements
- IVR call flow development in Orchestration Designer
- Unit testing and integration testing
- Code Review
- Implementation support from Offsite
- Etisala’s provides a telephone, TV, Internet access across UAE.
Software Engineer- Developer
APPTERA –LOCATOR,PRESCRPTION REFILL,MOVIEFONE
- Company Overview: Moviefone: Application provides the information about the Top ten, New release and its review of the movie.
- Understanding the change requirements
- Fix the CR’s
- Unit testing and integration testing
- Implemented support from Offsite
- Moviefone: Application provides the information about the Top ten, New release and its review of the movie.
Software Engineer- Developer
AUTO ATTENDANT
- Company Overview: An automated attendant allows callers to be automatically transferred to an extension without the intervention of an operator.
- Understanding the Call flow
- Design & Development
- Unit testing and integration testing
- Implemented in Cisco platform
- An automated attendant allows callers to be automatically transferred to an extension without the intervention of an operator.
Software Engineer- Developer
TELKOM KENYA
- Company Overview: Telkom Kenya is currently looking forward to deploy Self Service technology on the Avaya Voice Portal (AVP) platform to service various customers like Orange Mobile, Orange Fixed.
- Understanding the Call flow
- Design & Development
- Unit testing and integration testing
- Telkom Kenya is currently looking forward to deploy Self Service technology on the Avaya Voice Portal (AVP) platform to service various customers like Orange Mobile, Orange Fixed.
Software Engineer- Developer
IASSIT – ORDER STATUS
- Company Overview: iAssist is a bouquet of servion packaged applications on the Avaya Voice Portal that is easy to deploy, configure, administer, and generate reports from a central console for all applications.
- Understanding the Call flow
- Design & Development
- Unit testing and integration testing
- Implementation support from Offsite
- IAssist is a bouquet of servion packaged applications on the Avaya Voice Portal that is easy to deploy, configure, administer, and generate reports from a central console for all applications.
Software Engineer- Developer
AMERICAN AIRLINES –CARE
- Company Overview: The migrated CARE Activation Application will be an inbound DTMF application.
- Understanding the Call flow
- Design & Development
- Unit testing and integration testing
- Implementation support from Offsite
- The migrated CARE Activation Application will be an inbound DTMF application.
Software Engineer- Developer
AMERICAN AIRLINES -FLIFO
- Company Overview: The inbound speech FLIFO application will provide customers with flight arrival and departure information for American Airlines.
- Understanding the Call flow
- Design & Development
- Unit testing and integration testing
- Implementation support from Offsite
- The inbound speech FLIFO application will provide customers with flight arrival and departure information for American Airlines.
Software Engineer- Developer
AMERICAN AIRLINES -PCM
- Company Overview: The System will provide a mechanism to collect data from a Caller and transfer the Caller with their data to the correct Reservations’ Department.
- Understanding the change requirements
- Fix given as per the customer requirements
- Unit testing and integration testing
- Implementation support from Offsite
- The System will provide a mechanism to collect data from a Caller and transfer the Caller with their data to the correct Reservations’ Department.
Software Engineer- Developer
DHL
- Company Overview: DHL is a telephony application which involves IVR, Voice Portal and speech technology.
- Understanding the requirements
- IVR call flow development in Dialog designer & external dynamic grammar in java
- Unit testing and integration testing
- Implementation support from Offsite
- DHL is a telephony application which involves IVR, Voice Portal and speech technology.
Software Engineer- Developer
3iInfotech
- Company Overview: 3i Infotech is Intel Dialogic telephony based application which involves IVR and CTI.
- Understanding the call flow
- Development
- Integration with RAP CTI
- Unit testing and integration testing
- Implementation support from Offsite
- 3i Infotech is Intel Dialogic telephony based application which involves IVR and CTI.
Software Engineer- Developer
Maybank
- Company Overview: Maybank is the largest banking group in Malaysia and has been leading the banking industry for over three and half decades.
- Understanding the call flow
- Development
- Unit testing and integration testing
- Implementation support from Offsite
- Maybank is the largest banking group in Malaysia and has been leading the banking industry for over three and half decades.
Software Engineer- Developer
NSE
- Company Overview: The proposed system is a CRM application used to handle the member issues.
- Developed a Fax solution part
- Unit testing and integration testing
- The proposed system is a CRM application used to handle the member issues.
Lead- Design, DEV, Requirement study, Lead the team and Implementation and support
Citi
- Company Overview: Consolidation Project which involves 3 Countries Citiphone Consumer banking solutions. The application would help the end users (Citi bank /Non-Citi bank Customer) to know the Banking/ Card features. IVR application is hosted in Singapore, Japan data center, China.
- Understanding the requirements
- Preparation of Design document and review of code
- IVR call flow development
- Implementation and Production support on
- Involved in BOW and Non BOW (CI- CD, POC)
Education
Bachelor of Engineering - Electronics & Communication
Dr. Mahalingam College of Engineering and Technology
Skills
Java
Certification
Avaya Boot Camp – Avaya products knowledge
Awards
- Servion Heros Award, 2017, Implementation for the Ansell project
- Team Excellence award, 2011, for the Tell me project
Timeline
Technical Manager- Design, DEV, Requirement study, Lead the team and Implementation and support
Ooredoo
Technical Manager- Design, DEV, Requirement study, Lead the team and Implementation and support
Citi Banamex
Technical Manager- Design & Development
Ansell
Technical Manager- Design & Development
Neuberger Berman
Technical Manager- Design & Development
Cayan
Team Lead- Design & Development
MAF
Team Lead- Design & Development
Jammu Kashmir Bank
Senior Software Engineer- Design & Developer
Finance House
Software Development
Fusion Storm
Senior Software Engineer- Design & Developer
Hamilton
Senior Software Engineer- Design & Developer(Offsite Lead)
Etisalat
Software Engineer- Developer
APPTERA –LOCATOR,PRESCRPTION REFILL,MOVIEFONE
Software Engineer- Developer
AUTO ATTENDANT
Software Engineer- Developer
TELKOM KENYA
Software Engineer- Developer
IASSIT – ORDER STATUS
Software Engineer- Developer
AMERICAN AIRLINES –CARE
Software Engineer- Developer
AMERICAN AIRLINES -FLIFO
Software Engineer- Developer
AMERICAN AIRLINES -PCM
Software Engineer- Developer
DHL
Software Engineer- Developer
3iInfotech
Software Engineer- Developer
Maybank
Software Engineer- Developer
NSE
Lead- Design, DEV, Requirement study, Lead the team and Implementation and support
Citi
Bachelor of Engineering - Electronics & Communication
Dr. Mahalingam College of Engineering and Technology
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