AMIR SAYYAD
Mumbai
Summary
To build career in a growing organization, where I can get the opportunity to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Specialist - Accounting and Settlement
Willis Towers Watson
Mumbai
05.2023 - Current
- Managing premium invoices, payments and follow ups.
- Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system
- Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed SLA
- Prompt escalations of identified discrepancies to front end team
- Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system
- Managing document & backup requests from the clients within agreed timelines
- Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries
- Addressing and resolving client concerns and providing financial statements
- Providing clear and timely communication to Clients and Business Units
- Ensuring adherence to insurance laws, regulations and industry standards
- Participate and contribute in team huddles & team meetings
Accounts Receivable
Wipro
Mumbai
06.2021 - 04.2023
- Submit claims to insurance companies and other payers
- Post payments, adjustments and denials to patient account
- Research and resolve denied claims by resubmitting corrected claims
- Follow ups on outstanding balances and pursue collections
- In Wipro worked for Radiology and Imaging Services Handling all sorts of Denials and Rejections.
- Ensuring the quality is above metrics and reporting to Team Leader
Senior Customer Care Executive (Operations, Tata Power)
Vision Marketing & Information Services Pvt. Ltd.
Mumbai
01.2013 - 06.2021
- Handling inbound calls
- Handling e-mails
- Preparing Reports (Daily, Weekly, Monthly)
- Verifying Complaints and Feedbacks are up-to-date in CRM and GIS
- Reporting to team leaders and manager
Education
B.Com -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
Skills
- MS office
- Strong Analytical skills
- Adaptability
- Problem Solving
- Time management
- Knowledge sharing
- Root-cause analysis
- Stakeholder engagement
Accomplishments
- Received Appreciation from Customers for solving their issues
- Felicitated by Management for being Punctual and regular
- Felicitated by organization for Maintaining Average Handling Time
- Felicitated in Rewards and Recognition multiple times.
Hobbies and Interests
- Listening to Music
- Travelling
- Playing and watching Cricket
- Reading
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 01/06/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Specialist - Accounting and Settlement
Willis Towers Watson
05.2023 - Current
Accounts Receivable
Wipro
06.2021 - 04.2023
Senior Customer Care Executive (Operations, Tata Power)
Vision Marketing & Information Services Pvt. Ltd.
01.2013 - 06.2021
B.Com -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board