
Results-driven Collection Executive with 3 years of experience in Credit Cards and Retail Loans. DRA-certified professional with strong expertise in debt recovery, customer handling, and negotiation. Proven ability to manage delinquent accounts, achieve collection targets, and maintain compliance with industry regulations. Experienced in working in dynamic environments and adapting to process changes. Possess excellent communication, problem-solving, and interpersonal skills with a focus on delivering effective recovery solutions.
After taking a short break of 2–3 months, I rejoined my first company, 1Point1, in March 2025 as a Collection Executive. During this period, I continued to perform effectively and gained additional experience in handling recovery cases and customer negotiations. However, due to another process ramp-down, my role concluded in April 2026.
Throughout my career, I have developed strong communication, negotiation, and problem-solving skills while ensuring compliance with industry standards and regulations.
I then joined Q-Connect in June 2024, where I continued working in the same domain, further strengthening my skills in collections and customer interaction. Due to a similar process ramp-down, my tenure with Q-Connect concluded in December 2024.
I have 3 years of experience in handling Credit Cards and Retail Loans. I am a DRA (Debt Recovery Agent) certified professional with strong expertise in collections, customer handling, and recovery processes.
I started my career in December 2022 with 1Point1, where I gained hands-on experience in managing delinquent accounts, negotiating with customers, and achieving collection targets. Due to the ramp-down of the process, my role concluded in May 2024.
Sales Credit Cards
Collection Credit Cards and Retail loans