Shivam Lekhwar
Dehradun
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Relationship Executive
Pearl Organisation
Dehradun
08.2021 - Current
- Managed customer inquiries through phone, email, and chat channels.
- Resolved customer issues efficiently and effectively to enhance satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
- Documented customer interactions accurately in the CRM system for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
BBA - Marketing Management
Graphic Era University
Dehradun 08.2022 - 06.2025
Skills
- Customer relationship management
- CRM documentation
- Team collaboration
- Communication skills
- Digital marketing
- SEO strategy
- Sales strategies
- Sales promotions
Certification
- Recieved Certifications From IIM Ahmedabad in acmegrade Internship
Timeline
BBA - Marketing Management
Graphic Era University
08.2022 - 06.2025
Customer Relationship Executive
Pearl Organisation
08.2021 - Current