AMANDEEP KAUR
Bengaluru
Summary
Dedicated and customer-focused professional seeking a challenging customer support role where I can leverage my exceptional communication skills, problem-solving abilities, and passion for delivering exceptional service to assist customers effectively and contribute to the success of the company. I aim to provide prompt and courteous support while ensuring customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Relationship Executive
DTDC Express LTD
06.2024 - Current
- Establish a customer-focused culture to achieve customer satisfaction, loyalty, retention, growth and increase the flow
- Keep constant communication with the trade and sales operations and warehouse, to initiate any necessary changes to ensure smooth and efficient internal workflow which provides the excellent customer services
- Tracking of the Consignment for the booking from the Customers end, i.e., movement of the material from warehouse location to the delivery point
- Currently handling a portfolio of major RBD DP clients approximately 50 lacs which is namely Haier, GKB Opticals, GKB Vision Rx, Afga Healthcare, Novoflex Marketing, Omni Astra, Essilor India, Pushpanjali Media, Berger Paints and many more big houses
Customer Success Co-Ordinator
Shree Maruti Courier Service Pvt Ltd
01.2021 - 01.2022
- Oversee the entire process of shipping parcels internationally, from the point of origin to the destination, ensuring the timely and safe delivery of goods
- Address and resolve issues related to delays, damaged goods, or incorrect deliveries, working closely with the customer and internal teams to find solutions
- Handle customer complaints regarding lost, delayed, or damaged shipments, working quickly to resolve issues and manage customer expectations
Education
Company secretary -
INSTITUTE OF COMPANY SECRETARIES OF INDIA
11-2022
Bachelor of Commerce - Accountancy honours
CALCUTTA UNIVERSITY
01.2020
Skills
- Clear Verbal Communication
- Active Listening
- Empathy
- Problem-Solving
- Analytical Thinking
- Time Management
- Organization
- Attention to Detail
- Accuracy
- Teamwork
- Collaboration
- Positive Attitude
- Customer-Centric Mindset
- Cultural Sensitivity
- Adaptability
- Customer Relationship Management
Hobbies and Interests
- Passionate about photography, capturing landscapes and portraits.
- Avid traveler, always seeking to explore new cultures and cuisines.
- Passionate about music theory, and exploring various genres.
Languages
- English
- Hindi
- Punjabi
- Bengali
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Bengali
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Customer Relationship Executive
DTDC Express LTD
06.2024 - Current
Customer Success Co-Ordinator
Shree Maruti Courier Service Pvt Ltd
01.2021 - 01.2022
Company secretary -
INSTITUTE OF COMPANY SECRETARIES OF INDIA
Bachelor of Commerce - Accountancy honours
CALCUTTA UNIVERSITY
Similar Profiles
PUSHPIT SHRIVASTAVAPUSHPIT SHRIVASTAVA
Retail National Head & Strategic Alliance Manager at DTDC Express LtdRetail National Head & Strategic Alliance Manager at DTDC Express Ltd
Shivam SharmaShivam Sharma
Assistant Manager Process Re -Engineering at DTDC Express LtdAssistant Manager Process Re -Engineering at DTDC Express Ltd
Lucky KumarLucky Kumar
Last Mile Operation Executive at DTDC Express LtdLast Mile Operation Executive at DTDC Express Ltd