Mercy A
Summary
Customer-focused professional with over 3 years of experience in customer relationship management, sales, and support operations. Currently working as a Customer Relationship Executive at Godrej, with strong expertise in client handling and post-sales service. Previously worked as a Senior Sales Manager at Royaloak, successfully driving sales growth. Earlier experience includes working at Sutherland in the A&T Internet Process and under Prompt Personnel payroll for Sutherland - Amazon Process, gaining valuable skills in customer support, communication, and problem-solving. Proven ability to manage client needs, achieve targets, and deliver excellent service across retail and BPO environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relationship Executive
Godrej & Boyce
Chennai
04.2025 - Current
- As a Customer Relationship Executive in the Interio Department at Godrej, I attend walk-in and corporate clients, understand their requirements, and recommend suitable furniture and interior solutions.
- I handle order booking, corporate orders, and petty cash management, ensuring accurate billing and proper documentation.
- My responsibilities include managing inward and outward stock movement, maintaining showroom inventory, and ensuring attractive product display.
- I also handle reports and registers, oversee daily store operations, and manage administrative responsibilities.
- I coordinate with warehouse, logistics, and service teams for timely deliveries and installations.
- Additionally, I manage client communication through Outlook, handle customer queries and complaints, and perform regular client follow-ups.
- I consistently contribute to achieving monthly sales targets through effective relationship management, service excellence, and a customer-focused approach.
Senior Sales Manager
Royaloak Incorporation Pvt Ltd
TN
02.2024 - 04.2025
- Develop and implement effective sales strategies to achieve organizational goals.
- Generate and analyze inventory reports to monitor stock levels, turnover rates, and inventory accuracy.
- Taking inward and outward report.
- Set sales targets and quotas in alignment with the company's objectives.
- Lead, mentor, and manage the sales team to maximize performance.
- Build and maintain strong relationships with key clients.
- Resolve customer complaints and issues promptly and effectively.
- Generate and analyze sales reports to track performance and identify areas for improvement.
- Ensure that all sales activities comply with legal and ethical standards.
- Monitor and evaluate the performance of the sales team, providing feedback and taking corrective actions when necessary.
- Utilize Customer Relationship Management (CRM) systems to track sales activities and customer interactions.
- Ensure high levels of customer satisfaction through effective sales support and after-sales service.
Associate CS - Internet
Sutherland Global Services(P) Ltd
TN
09.2022 - 11.2023
- Providing prompt, efficient, detailed, customer-oriented service to AT&T customers.
- Gather data, troubleshoot, and work to provide resolutions to end users.
- Performs other related duties as assigned by responsible manager and/or business unit manager.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Assisting with customer communication during AT&T critical launches and support events.
Associate CS - Amazon
Prompt Personnel Pvt Ltd(Sutherland)
TN
03.2022 - 07.2022
- Respond to customer inquiries in a timely manner and within service level objectives.
- Ensures that individual performance meets or exceeds the department standards.
- Provides inbound application and functional support for Amazon retail applications, both internally and externally, by way of chat and web-form.
- Resolves 80% of issues without escalation.
- Successfully documents all requests through the CRM system while adhering to all documented procedures.
Education
BA - Sociology
Queen Mary's College
07-2020
Skills
- Reliable and professional
- Stress-resistant
- Customer service
- Communication skills
- Highly transferable sales and service skills
- Strong attention to detail
- Good organizational skills
- Basic excel
- MS office
- Management skill
- Customer Relationship Management
- CRM System
- Outlook Communication
- Retail Store Operations
- Administration
- Product Display
- Visual Merchandising
- Coordination with Warehouse and Logistics Teams
- Time Management
- Problem-Solving Skills
- Team Collaboration
- Professional Communication
Certification
CSIM School, 05/2020
Languages
- Tamil
- English
- Tamil
Timeline
Customer Relationship Executive
Godrej & Boyce
04.2025 - Current
Senior Sales Manager
Royaloak Incorporation Pvt Ltd
02.2024 - 04.2025
Associate CS - Internet
Sutherland Global Services(P) Ltd
09.2022 - 11.2023
Associate CS - Amazon
Prompt Personnel Pvt Ltd(Sutherland)
03.2022 - 07.2022
BA - Sociology
Queen Mary's College