Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sruthi Rapaka

Sruthi Rapaka

Hyderabad

Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Relationship Executive

STATE BANK OF INDIA WEALTH BU
HYDERABAD
11.2019 - Current
  • Assisting Relationship Managers in collecting and delivery of
    documents from/to wealth Customers.
  • Assisting Service Managers in completion of onboarding
    documentation.
  • Assisting Relationship Managers / Service Managers in collection and delivery of documents in different departments of the Bank.
  • Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Resolved atleast 2 issues over phone and by visit with 2 customers daily.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Welcomed, greeted and assisted clients in our sales hub, generating Rs 5 crores in business.
  • Maintained up-to-date knowledge of product and service changes.

Computer Operator

RAMPRASAD SHARE CONSULTANTS
VISAKHAPATHNAM
09.2015 - 09.2018
  • Processed requests for service from internal and external customers.
  • Applied data privacy and processing regulations to storage tasks.
  • Maintained spreadsheets of data across multiple systems.
  • Retrieved information and performed data entry using appropriate computer programs.
  • Analyzed system requirements for newly installed applications to support maximum compatibility with ongoing operations.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.

Education

Bachelor of Technology - Mechanical Engineering

RAGHU INSTITUTE OF TECHNOLOGY
VISAKHAPATNAM
05.2011

INTERMEDIATE EDUCATION - MATHS, PHYSICS, CHEMISTRY

SRI CHAITANYA JUNIOR COLLEGE
VISAKHAPATNAM
03.2007

SECONDARY SCHOOL CERTIFICATE - SSC

BHASHYAM PUBLIC SCHOOL
VISAKHAPATNAM
03.2005

Skills

  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Customer Relationship Marketing
  • Issue and Complaint Resolution
  • Computer Proficiency
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Office Management
  • Customer Account Management

Languages

Telugu
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2

Timeline

Customer Relationship Executive

STATE BANK OF INDIA WEALTH BU
11.2019 - Current

Computer Operator

RAMPRASAD SHARE CONSULTANTS
09.2015 - 09.2018

Bachelor of Technology - Mechanical Engineering

RAGHU INSTITUTE OF TECHNOLOGY

INTERMEDIATE EDUCATION - MATHS, PHYSICS, CHEMISTRY

SRI CHAITANYA JUNIOR COLLEGE

SECONDARY SCHOOL CERTIFICATE - SSC

BHASHYAM PUBLIC SCHOOL

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