Summary
Overview
Work History
Education
Skills
PROJECT
languages
Affiliations
INTERSTED
Timeline
Generic
Sushmitha

Sushmitha

Summary

Results-driven Customer Experience known for productive and efficient task completion. Possess specialized skills in customer relationship management, data analysis, and service improvement strategies. Excel at communication, problem-solving, ensuring exceptional customer experiences across various touchpoints.

Overview

1
1
year of professional experience

Work History

Customer Relationship Executive

Tata Motors
Bangalore
12.2023 - Current
  • Collaborated on backend system development, enhancing application performance and reliability.
  • Managed and optimized databases using CRM to ensure data integrity and accessibility.
  • Handled incoming calls and emails, directing inquiries to appropriate departments, and resolving issues promptly.
  • Developed long-term relationships by understanding customer needs, and ensuring customer satisfaction.
  • Managed customer databases, ensuring data accuracy, and compliance with privacy regulations.
  • Worked closely with sales, marketing, and technical teams to ensure seamless customer experiences.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.

Education

Master of Commerce 75% -

Shree Gokarnanatheshwara College
Mangalore
01-2022

Bachelor of Commerce 58% -

Vivekananda College
Puttur
01-2020

PUC 76% -

Vivekananda PU College
Puttur
01-2017

SSLC 84% -

Sri Ramakrishna High School
Puttur
01-2015

Skills

  • Customer Relationship Management (CRM)
  • Good communication skills
  • Self-motivated, and capable of working under pressure
  • Willingness to learn quickly, and ability to work hard
  • Ability to manage time
  • A good team worker
  • Customer satisfaction
  • Team mentoring
  • Data entry accuracy

PROJECT

  • A study on cybersecurity in online marketing with reference to Mangalore City

languages

  • English
  • Kannada
  • Hindi
  • Tamil
  • Tulu

Affiliations

  • Completed an internship at Byju’s Think and Learn Private Ltd as a Business Development Associate
  • Completed an internship at Idkidu Co-operative Society
  • Served as an NSS volunteer for three years
  • Participated in a workshop on ‘Soft Skills and Career Guidance’
  • Participated in the national-level inter-college fest 'Magnum,' organized by Mangalore University

INTERSTED

  • Customized mehndi art
  • Passionate about dancing
  • Listening to music

Timeline

Customer Relationship Executive

Tata Motors
12.2023 - Current

Master of Commerce 75% -

Shree Gokarnanatheshwara College

Bachelor of Commerce 58% -

Vivekananda College

PUC 76% -

Vivekananda PU College

SSLC 84% -

Sri Ramakrishna High School

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Sushmitha