Pallawi Kumari

Managed end-to-end customer interactions by addressing queries and providing appropriate product solutions while building strong customer relationships to enhance satisfaction and retention. Supported sales activities by identifying customer needs and coordinating with the sales team to ensure a seamless customer experience. Maintained accurate customer data and follow-ups using MS Excel, tracked customer payments, and ensured timely coordination for collections. Assisted in post-sales services including delivery and installation, while consistently delivering a customer-centric experience aligned with business and sales objectives.