ABHIMANYU SHARMA
Customer relationship Executive
New Delhi
Summary
Results-driven professional with extensive experience in data management, sales, customer service, and operations. Expertise in managing clients, streamlining workflows, and developing engaging educational content. Demonstrated ability to enhance operational efficiency, cultivate strong relationships, and contribute to successful customer satisfaction and operations while fostering a positive work environment. Committed to leveraging skills to drive organizational success and exceed performance goals.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Relationship Executive
Creative Galileo
01.2024 - 02.2025
- Acted as liaison between clients and internal departments, delivering timely solutions to issues.
- Managed client accounts using CRM system, ensuring accurate records and efficient data flow.
- Supported onboarding processes to facilitate seamless integration within CRM workflows.
- Built professional relationships with schools and distributors to enhance partnerships and engagement.
- Retained existing customers through proactive outreach efforts, such as regular check-ins and updates on new offerings or promotions.
- Provided valuable feedback to management on customer preferences, trends, and concerns for the development of new strategies aimed at improving customer satisfaction.
- Identified opportunities for upselling products or services based on customer needs assessment during interactions.
Insurance Data Entry Specialist
EXL
10.2022 - 02.2023
- Updated and managed insurance policies for clients, ensuring compliance with regulatory standards and maintaining accuracy throughout the process.
- Utilized CRM dashboards to data entry operations, significantly enhancing overall efficiency.
- Collaborated with Genelco to integrate and optimize workflows for effective policy management.
- Coordinated with the Quality Control (QC) team to perform comprehensive quality checks on data entries, ensuring high standards of accuracy.
Store Assistant Intern
Aura Nation Restaurant
04.2022 - 09.2022
- Received incoming goods, conducted comprehensive inspections, and ensured adherence to established quality standards.
- Identified and classified materials in storage, ensuring accurate record-keeping for efficient retrieval.
- Maintained precise and organized stock records, efficient inventory tracking and ordering processes.
- Addressed customer inquiries, resolved complaints, and high levels of customer satisfaction.
Education
B.A - Political Science (H)
Delhi University
03.2024
Senior Secondary - undefined
C.B.S.E.
02.2019
Secondary - undefined
C.B.S.E.
02.2017
Skills
Quality assurance and inventory management
Team collaboration
Client onboarding
Customer relationship management
Microsoft Excel
Data entry and management
CRM Analytics
Genelco
VMware proficieny
Effective communication skills
Timeline
Customer Relationship Executive
Creative Galileo
01.2024 - 02.2025
Insurance Data Entry Specialist
EXL
10.2022 - 02.2023
Store Assistant Intern
Aura Nation Restaurant
04.2022 - 09.2022
Senior Secondary - undefined
C.B.S.E.
Secondary - undefined
C.B.S.E.
B.A - Political Science (H)
Delhi University