SHRAVANI PITTALA
Hyderabad
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Relationship Executive
BMW KUN Exclusive
Hyderabad
07.2024 - Current
- Manage client inquiries & complaints effectively, ensuring high customer satisfaction.
- Coordinate with sales & service departments to streamline customer service processes.
- Coordinated with various departments such as marketing, sales, finance and operations for implementation of CRM initiatives.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Researched potential leads through cold calling prospective clients.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with other team members to develop solutions for difficult customer problems.
- Responded promptly to all incoming calls, emails and online inquiries from customers.
Front Office Executive & Greeter
Car Kia
Hyderabad
10.2022 - 06.2023
- Welcomed and assisted Visitors, enhancing their experience from arrival to departure, answered phone calls & maintained front office reception desk.
- Handled administrative tasks including scheduling appointments and managing customer inquiries.
- Assisted with setting up meetings between clients and staff members when required.
Education
Diploma - Electronic Electrical Engineering
Tudi Ram Reddy Institute of Technology and Sciences
01.2021
SSC -
ZPHS Anthergoan TTS
01.2018
Skills
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- Problem-solving skills
- Client communication
- Conflict resolution
- Team collaborations
- Time management
- CRM software
- Goal oriented
- Teamwork and collaboration
- Calm and professional under pressure
- Complaint resolution
- Adaptability
Hobbies and Interests
- Traveling: Passionate about visiting new places and experiencing different cultures.
- Cooking: Love experimenting with new recipes and cuisines.
- Movies : Watching & refreshing the mindset
Languages Known
- English
- Hindi
- Telugu
Declaration
- I hereby declare that the above particular of facts & information stated are true and complete to the best of my belief and knowledge.
Timeline
Customer Relationship Executive
BMW KUN Exclusive
07.2024 - Current
Front Office Executive & Greeter
Car Kia
10.2022 - 06.2023
Diploma - Electronic Electrical Engineering
Tudi Ram Reddy Institute of Technology and Sciences
SSC -
ZPHS Anthergoan TTS