Khushi Dubey
Customer Relationship Management
Patna
Summary
Proven Customer Relationship Executive at SSS Cash N Carry, adept in CRM software and exceptional interpersonal communication, enhanced customer satisfaction and loyalty through personalized service and efficient issue resolution. Spearheaded cross-selling initiatives, significantly boosting sales. Trained new hires, elevating team performance and fostering seamless inter-departmental collaboration.
Overview
1
1
year of professional experience
Work History
Customer Relationship Executive
SSS Cash N Carry
03.2024 - Current
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
- Strengthened customer relationships by providing timely and accurate information on products and services.
- Assisted in the development of new marketing strategies to boost sales and revenue.
- Optimized internal processes related to billing, documentation management, and reporting systems, ensuring smooth operations throughout the organization.
- Collaborated with cross-functional teams to ensure seamless delivery of tailored solutions for each client''s needs.
- Contributed to customer retention efforts by resolving complex issues promptly and professionally.
- Provided comprehensive training for new hires, resulting in faster acclimation periods and higher performance standards across the team.
- Streamlined communication channels between departments, resulting in faster resolution of customer issues and improved inter-departmental collaboration.
- Spearheaded cross-selling initiatives that led to increased upselling opportunities among existing clientele.
- Continuously updated knowledge on industry trends and competitors'' offerings to maintain a competitive edge in the marketplace.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Bihar School Examination Board (Secondary) Exam
Patna 04.2001 -
High School Diploma -
Bihar School Examination Board
Bihar 04.2001 -
Skills
CRM software
Goal oriented
Self motivation
Excellent communication
Customer service
Active listening
Teamwork and collaboration
Product sales
Call documentation
Interpersonal communication
Timeline
Customer Relationship Executive
SSS Cash N Carry
03.2024 - Current
High School Diploma -
Bihar School Examination Board (Secondary) Exam
04.2001 -
High School Diploma -
Bihar School Examination Board
04.2001 -
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