Summary
Overview
Work History
Education
Skills
Timeline
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Ester Rani V

Ester Rani V

Bangalore

Summary

Dynamic Customer Relationship Executive with a proven track record at Blue Hyundai, enhancing customer satisfaction through effective CRM strategies and data analysis. Skilled in report generation and pricing strategy, I consistently improved service delivery and resolved issues swiftly, fostering strong client relationships and driving retention.

Overview

4
4
years of professional experience

Work History

Customer Relationship Executive

Blue Hyundai
Bangalore
06.2023 - 04.2025
  • Managed a portfolio of key accounts to enhance customer satisfaction and retention.
  • Drafted reports highlighting CRM performance metrics such as response time, resolution rate.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Updated databases with new and modified customer data.

Customer Relationship Executive

Mandovi Motors
Bangalore
09.2022 - 05.2023
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with the finance department to ensure accurate billing and resolve any invoice discrepancies.
  • Researched potential leads through cold calling prospective clients.

Data Entry Executive

Jagadamba Apperals
Bangalore
01.2021 - 06.2022
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Verified accuracy and completeness of data entry into the database system.
  • Obtained scanned records and uploaded into company databases.

Education

B-com - Accounts

Darshan College
Bangalore
04-2022

PUC -

St Anthony's PU College
Bangalore
03-2019

SSLC -

Nightingale English High School
Bangalore
03-2017

Skills

  • Customer relationship management
  • Data analysis
  • CRM software
  • Report generation
  • Pricing strategy
  • Database management

Timeline

Customer Relationship Executive

Blue Hyundai
06.2023 - 04.2025

Customer Relationship Executive

Mandovi Motors
09.2022 - 05.2023

Data Entry Executive

Jagadamba Apperals
01.2021 - 06.2022

B-com - Accounts

Darshan College

PUC -

St Anthony's PU College

SSLC -

Nightingale English High School

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Ester Rani V