Amisha

Sri Ganganagar, Rajasthan

Summary

Results-driven Business Analyst with expertise in data analysis, client relations, and problem-solving. Proficient in Excel, SQL, Python, and Tableau for extracting insights from complex datasets. Experienced in managing client needs, collaborating with teams, and developing data-driven strategies to enhance business outcomes. Skilled in creating impactful visualizations and reports to support decision-making and growth.

Overview

years of professional experience

Certification

Work History

Customer Service Executive

Teleperformance

Chandigarh

07.2023 - 04.2024

Collaborated with stakeholders to gather business needs, resulting in a 12% increase in client retention.
Identified inefficiencies in workflows, driving a 15% improvement in sales effectiveness.
Used CRM data to analyze sales trends, boosting revenue by 10%.
Presented insights via Excel and SQL, reducing churn by 10%.
Acted as a liaison between clients and internal teams to enhance satisfaction.

Software Developer Intern

HighRadius

Bhubaneswar

01.2022 - 04.2022

Developed an AI-powered fintech solution, reducing processing time by 30% and increasing customer onboarding efficiency by 25%.
Implemented machine learning models, driving a 15% increase in user engagement.

Education

Bachelor's of Engineering - Computer Science - Computer Engineering

Chandigarh University

Chandigarh, Punjab

05-2023

Skills

Business Analytics
Requirement Gathering
Business Requirements Documentation (BRD)
Stakeholder Engagement
Data Visualization & Dashboards

Tableau & Advanced Microsoft Excel
Python, , SQL & Database Management
Statistical Analysis
Financial Modelling & Reporting
Verbal & written communication skills

Certification

Data Analytics Certification – Coding Ninjas
Database Management System - Coding Ninjas
Data-driven Decision Making – PwC
Introduction to Financial Modeling for Beginners – Udemy
Python: Zero to Hero Bootcamp - Udemy

Affiliations

Yoga, Travel, Book Reading, Journaling, Painting

Accomplishments

Founded and led the "TechPath Finder Club," managing a team of five to organize coding competitions and quizzes, boosting participants' problem-solving skills and engagement in tech initiatives.
Achieved third place in a National Painting Competition, showcasing creativity and attention to detail.

Timeline