Amisha Agarwal
DERA BASSI
Summary
To secure a challenging and rewarding role in Banking Operations or Client Relationship Management where proven expertise in virtual relationship management, portfolio administration, and strict compliance can be leveraged to drive service excellence, enhance customer engagement, and contribute to the bank's operational efficiency and growth. Seeking to apply strong problem-solving and communication skills to successfully manage client inquiries and contribute to team targets.
Overview
6
6
years of professional experience
Work History
Assistant Manager (Virtual Relationship Manager)
HDFC BANK
10.2023 - Current
- Managed a portfolio of HDFC Bank customers, effectively handling diverse banking queries and maintaining strong client relationships.
- Utilized strong communication and problem-solving skills to ensure a high level of service and address complex customer needs efficiently.
- Supported the implementation and promotion of banking products and services to drive customer engagement and growth.
- Maintained accurate records of all transactions and ensured strict compliance with banking regulations and internal policies.
- Assisted in managing daily branch operations, contributing to customer service initiatives, and resolving inquiries/complaints in a timely manner.
Sr.representative
Concentrix Daksh Services Private Limited
CHANDIGARH, INDIA
01.2020 - 01.2023
- Served as the primary point of contact for MG Motor India customers, expertly managing and resolving a wide range of inquiries.
- Utilized CRM software to track all customer interactions, streamline follow-up processes, and significantly improve data management.
- Developed exceptional interpersonal and conflict resolution skills by communicating with a diverse customer base in a fast-paced, high-volume environment.
Education
Bachelor of Science - undefined
DAV Lahore College
Ambala city05-2020
Skills
Banking & Corporate
Virtual Relationship Management
Customer Portfolio Management
Compliance Assurance
Workflow Streamlining
Client Engagement
CRM Proficiency
Document Preparation
Conflict Resolution
Communication
Customer Service
Interpersonal Skills
Problem-Solving
Interdepartmental Communication
Front Desk Management
Microsoft Office Suite (Word, Excel)
Data Management
Time Management
Scheduling
Languages
English: Proficient (C2)
Upper intermediate (B2)
Hindi: Proficient (C2)
Bilingual or Proficient (C2)
Timeline
Assistant Manager (Virtual Relationship Manager)
HDFC BANK
10.2023 - Current
Sr.representative
Concentrix Daksh Services Private Limited
01.2020 - 01.2023
Bachelor of Science - undefined
DAV Lahore College