AMIT AGARWAL
Dombivali East
Summary
Dynamic professional with extensive experience at HDFC Bank Limited, excelling in service quality assurance and regulatory compliance. Proven track record in enhancing customer experience and driving stakeholder engagement. Adept at process optimization, leading initiatives that significantly improved service standards and customer satisfaction. Passionate about delivering exceptional results in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Assistant Vice President
HDFC Bank Limited
Mumbai
05.2022 - Current
- Conduct regular mystery shopping assessments to evaluate service standards and customer experience.
- Analyze product and service offerings, recommending improvements to elevate service quality.
- Coordinate with stakeholders to conclude reports and design action plan for service upgrades.
- Drive awareness programs on Customer Rights Policy via mystery shopping activities.
- Present findings and strategic recommendations to Senior Management, ensuring follow-up on implementation actions.
Senior Manager
Axis Bank Limited
Mumbai
12.2019 - 05.2022
- Performed comprehensive branch evaluation emphasizing regulatory compliance and hygiene standards.
- Collaborated with leader and branch leadership to address findings and execute enhancements.
- Managed timely completion of action items and led initiatives to optimize service parameters.
- Conducted monthly service quality meetings and engaged stakeholders to drive ongoing enhancements
Senior Manager
HDFC Bank Limited
Mumbai
09.2014 - 12.2019
- Reviewed CASA and Asset product performance at regional levels, supporting underperforming branches
- Led business development initiatives to boost regional performance metrics.
- Ensured compliance with KYC/AML regulations and Customer Rights policy.
- Conducted customer satisfaction surveys addressed gaps in RM effectiveness.
- Coordinated vendor onboarding, training sessions, and quality improvement measures.
Senior Manager
Axis Bank Limited
Kolkata
09.2008 - 09.2014
- Supervised daily cash transactions while verifying accuracy of books of accounts.
- Administered NEFT/RTGS transfer postings and cash remittance functions.
- Addressed ATM challenges involving cash replenishment and customer grievances.
- Prepared monthly cash reports and maintained transaction records.
Relationship Manager
Kotak Securities Limited
Kolkata
06.2007 - 08.2008
- Acquired new clients and maintained relationships through trading calls and stock recommendations.
- Addressed client concerns and delivered continuous support for trading activities.
Executive
Bharti Airtel Limited
Kolkata
06.2004 - 06.2005
- Processed cash transactions while ensuring accuracy in financial records.
- Prepared monthly MIS reports on customer collections and tax payments.
- Administered rent payments and maintained comprehensive records of network sites.
Education
MBA - Finance
University of Kalyani
01.2007
B.Com - Commerce
University of Calcutta
01.2004
I.S.C - Commerce
St. Thomas Boys School
01.2001
I.C.S.E - Commerce
St. Thomas Boys School
01.1999
Skills
- Service quality assurance
- Regulatory compliance
- Customer experience enhancement
- Stakeholder engagement
- Vendor relations
- Process optimization
Languages
- English (S/R/W)
- Hindi (S/R/W)
- Bengali (S)
Personal Information
- Date of Birth: 04/14/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additional Information - Achievements
- Achieved rating ‘Exceeds Contribution’ consecutive for 2 years for FY 2017 and 2018 in HDFC Bank. Identified for the Talent Pool category in FY 2018 appraisal.
- Achieved Appreciation Certificate from Group Head for bringing improvements through Mystery Audit reviews.
- Achieved Bronze medal in Rink Football in Josh Unlimited 2016 in HDFC Bank.
Timeline
Assistant Vice President
HDFC Bank Limited
05.2022 - Current
Senior Manager
Axis Bank Limited
12.2019 - 05.2022
Senior Manager
HDFC Bank Limited
09.2014 - 12.2019
Senior Manager
Axis Bank Limited
09.2008 - 09.2014
Relationship Manager
Kotak Securities Limited
06.2007 - 08.2008
Executive
Bharti Airtel Limited
06.2004 - 06.2005
MBA - Finance
University of Kalyani
B.Com - Commerce
University of Calcutta
I.S.C - Commerce
St. Thomas Boys School
I.C.S.E - Commerce
St. Thomas Boys School
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