AMIT AGRAWAL
Customer Service Team Leader
Noida
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Senior Team Leader
IENERGIZER IT SERVICES PRIVATE LIMITED
10.2022 - Current
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
Team Leader
ENERGIZER IT SERVICES PRIVATE LIMITED
02.2018 - 10.2022
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Evaluated team performance and provided coaching to address inefficiencies.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Subject Matter Expert
CONCENTRIX DAKSH SERVICES PVT LTD.
07.2017 - 02.2018
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Education
B.TECH - ELECTRICAL
K.D.K College Of Engineering
HIGHER SECONDARY - SCIENCE(P.C.M)
Holy Cross School
SECONDARY - undefined
G.G.P.S
Skills
Performance Improvement
Leadership
Interpersonal Communication
Coaching and Mentoring
Documentation And Reporting
Teamwork and Collaboration
SMART goals
Team management
Conflict Resolution
Trained in GROW coaching
Addresses
House No.-19, Village:- Kundouri, PS- Balidih, Bokaro, Jharkhand, 827010, J 404, Ajnara Homes, Sec-16B, Great Noida West, Noida, Uttar Pradesh, 201318
Personal Information
- Date of Birth: 01/10/91
- Nationality: Indian
Organizationalskillsandcompetences
- Customer support
- Compliance Management
- Team management and Training
- Work with SMART Plan
- Trained in GROW coaching
Training
- Completed my certified summer training of four weeks at SAIL, Bokaro steel ltd. 3rd year.
- Participated in the Entrepreneurship Awareness Camp.
- Participated in University Inter Collegiate Football tournament.
Timeline
Senior Team Leader
IENERGIZER IT SERVICES PRIVATE LIMITED
10.2022 - Current
Team Leader
ENERGIZER IT SERVICES PRIVATE LIMITED
02.2018 - 10.2022
Subject Matter Expert
CONCENTRIX DAKSH SERVICES PVT LTD.
07.2017 - 02.2018
HIGHER SECONDARY - SCIENCE(P.C.M)
Holy Cross School
SECONDARY - undefined
G.G.P.S
B.TECH - ELECTRICAL
K.D.K College Of Engineering
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