Counseling
Vishal Yadav
Senior Team Leader
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Senior Team Leader
Jindal Intellicom
Delhi
12.2020 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Produced weekly, daily and monthly performance reports
Team Leader
Cogent E Services
Noida
01.2019 - 02.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted with new hire processing and existing training programs.
Client Support Representative
Hero BPO
Gurgaon
03.2016 - 03.2017
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Analyzed and reported social media and online marketing campaign results.
- Met multiple deadlines using strong task prioritization skills.
- Conducted daily updates to social media profiles to boost company online presence.
- Managed social media accounts for FnP clients, resolving customer's escalation to their satisfaction.
- Supported customers via inbound, outbound and Emails.
Education
B.Tech - Civil Engineering Technology
IIMT College of Eng. And Tech.
Gr. Noida 03.2011 - 04.2015
Skills
Business Development
Meeting Management
Strategic planning
Staff education and training
Delegation
Performance improvement
Knowledgeable in Excel
Client Service
Technical Support
Complaint resolution
Daily workflow improvement
Key performance indicators
Employee Evaluation
Interests
Travelling
Biking
Counseling
Solution Oriented discussion while keeping the integrity and confidentiality intact on both personal and professional level.
Timeline
Senior Team Leader
Jindal Intellicom
12.2020 - Current
Team Leader
Cogent E Services
01.2019 - 02.2020
Client Support Representative
Hero BPO
03.2016 - 03.2017
B.Tech - Civil Engineering Technology
IIMT College of Eng. And Tech.
03.2011 - 04.2015