YASSER ARAFAT

· Spearheaded team initiatives by setting and aligning strategic goals with organizational objectives, driving a shared purpose and inspiring high performance across projects.

· Established a results-oriented environment that values accountability, ownership, and continuous improvement, encouraging team members to exceed performance expectations.

· Leveraged individual strengths to assign roles that maximize each team member’s capabilities, promoting autonomy, skill growth, and innovation.

· Proactively identified and removed barriers to success, ensuring the team had the necessary tools, resources, and support to achieve outstanding results.

· Regularly tracked team progress and provided real-time feedback, addressing improvement areas to maintain high-quality outcomes and achieving project milestones.

· Fostered a positive, collaborative atmosphere that emphasized recognition and celebration of both individual and team achievements, leading to consistently high morale and productivity.

• Identify opportunities for improvement in process and performance, through periodic process observations and engagement with clusters
• Work with the stakeholders to identify and define requirements, scope and objectives
• Act as the point of contact and communicate project status to all participants
• Developing technical specifications and diagrams using Microsoft Visio
• Work with the technical team to automate the identified opportunities
• Track and achieve Project Milestones

• Handled a team of 10-15 members towards attainment of the Service Level Agreement of Program
• Responsible for upholding the D-SAT rate less than the committed Service Level Agreement of Program
• Accountable to maintain the quality and AHT as per the agreed SLA