Dheeraj Kumar
Logistic Supply Chain
Noida
Summary
Dynamic Senior Team Leader at Flipkart India Pvt Ltd, adept at driving revenue growth and enhancing team productivity through strategic planning and effective delegation. Recognized for fostering a collaborative environment and mentoring junior members, achieving consistent customer satisfaction and operational efficiency. Passionate about continuous improvement and process optimization.
Overview
18
18
years of professional experience
Work History
Senior Team Leader
Flipkart India Pvt Ltd
05.2021 - Current
- Main Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Drove revenue growth by establishing strategic partnerships and identifying new business opportunities.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Produced weekly, daily and monthly activity reports and forecasts.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
- Reduced operational costs through effective budget management and cost control measures.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Led change management initiatives to facilitate organizational restructuring efforts and improve overall performance.
- Influenced company policy formulation through active participation in management meetings and contributing valuable insights from a Senior Team Leader perspective.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Branch Incharge
First Flight Courier Pvt Ltd
04.2008 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
BBA - Business Administration
Rajiv Ghandhi Institute of Technology & Management
Delhi03.2019
Skills
Strategic planning
Team development
Conflict management
Delegation
Customer focus
Motivational skills
Business development
Change leadership
Organization strategies
People management
Team supervision
Quality improvement
Performance improvement
Team building
Work planning
SOP adherence
Complex Problem-solving
Work Planning and Prioritization
Process improvement
Teamwork and collaboration
Problem-solving
Mentoring
Team motivation
Daily workflow improvement
Cash handling
Flexible schedule
Complaint resolution
Loss prevention
Leadership
Problem-solving abilities
Continuous improvement
Active listening
D.O.B
22-April-1991
Timeline
Senior Team Leader
Flipkart India Pvt Ltd
05.2021 - Current
Branch Incharge
First Flight Courier Pvt Ltd
04.2008 - 06.2017
BBA - Business Administration
Rajiv Ghandhi Institute of Technology & Management