Joyson Fernandes
Mumbai
Summary
Results-driven professional with solid foundation in team leadership and project management. Committed to fostering collaborative work environment and achieving high-impact results. Known for adaptability and reliability in dynamic situations, with skills in strategic decision-making and team motivation.
Overview
12
12
years of professional experience
Work History
Senior Team Leader
Infinx Services Pvt Ltd
08.2022 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Monitored and analyzed key performance indicators (KPIs) to assess team productivity and identify areas for improvement.
- Oversaw the end-to-end claims process, ensuring timely submission and tracking of claims to maximize revenue recovery.
Team Leader
GeBBS Healthcare Solutions
05.2014 - 08.2024
- Managed a team of AR analysts, ensuring efficient operations and high-quality output.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted regular performance evaluations and spot checks to maintain compliance with company standards.
- Identified areas for improvement and collaborated with management to optimize workflows and enhance efficiency.
- Acted as a liaison between the team and upper management, providing insights and feedback to inform strategic decisions.
- Fostered a positive team environment, motivating members to achieve targets while promoting professional growth.
Sr. Tele-Calling Executive
Voizone BPO Services
06.2012 - 03.2014
- Working on selling plans for multiple life insurance companies
Education
Intermediate -
Mumbai University
01.2011
High school -
Mumbai University
01.2009
Skills
- Operations
- Client Servicing
- Compliance
- Staff Planning
- Monitoring
- Motivation
- Team-Building
- Morale Building
- Strategic Planning
- Decision Making
- Pattern Solving
- Professional Skills
- Teamwork
- Self-Motivated
- Challenge Acceptance
- Influencing skills
- Delegation
- Conflict mediation
- Change leadership
Accomplishments
- Supervised team of 30 members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 90+ Age claims which led to Client's benefit.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge.
Hobbies and Interests
- Listening to music.
- Reading books & News Paper.
- Traveling.
Personal Information
- Father's Name: Mr. Wilfred Fernandes
- Date of Birth: 08/10/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Team Leader
Infinx Services Pvt Ltd
08.2022 - Current
Team Leader
GeBBS Healthcare Solutions
05.2014 - 08.2024
Sr. Tele-Calling Executive
Voizone BPO Services
06.2012 - 03.2014
High school -
Mumbai University
Intermediate -
Mumbai University
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