Amit Agrawal

Leading the Airbus India account for digital and ERP portfolios. Drive business development initiatives, bid management, and account growth strategy while ensuring high delivery performance.

Roles & Responsibilities:

• Manage contract P&L for IM – Digital (Captive Engagement) and ERP Wave – SAP (Fixed Price) engagements.
• Oversee delivery of 80+ FTEs as Program Manager, ensuring SLA adherence, profitability, and client satisfaction for AMS and Build projects comprising for L2 and L3 teams.
• Managing E2E delivery of project from initiation until closure with the defined budget.
• Engage with Airbus India and Sopra Steria France leadership for Airbus account planning, business growth, and new opportunity identification resulting in organic and in-organic growth.
• Drive innovation, continuous improvement and operational excellence through automation, upskilling, and efficiency programs.
• Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management.
• Establish effective relationships across multiple business and technology partners, program and project managers.
• Optimizing the AMS cost by Left shift approach.
• Manage internal and External audits.
• People management responsibilities include performance reviews and career development.
• I also lead key organizational initiatives, including:
• Buddy Program – Designed new joiner amalgamation program for Aeroline Delivery Unit, successfully executed 250+ new joiners in 2 years, enhancing hassle free onboarding, faster integration and minimizing the shooting stars with
• Talent Thrive Program (T2P) – Designed Target based Hiring program to solve the sourcing challenges and fulfilling the dynamic demands for Airbus India. This program helped to join 180+ FTEs in 18 months, addressing critical sourcing needs.
• Standardized the interview process across the Delivery unit to improve efficiency and consistency.
• Boost Offshore Program – Facilitated the transition of work from France to India, with increased 40% offshore ratio in Global Engagement.

• Managed SAP Basis service delivery for global customers with 40-member team. Led transformation projects, upgrades, and cloud migrations while maintaining SLA compliance.
• Roles & Responsibilities:
• Owned delivery operations for SAP landscape (AMS and Build projects) for L1, L2 and L3 consultants.
• Establish strong governance to achieve 100% SLA adherence for AMS and Project deliveries
• Conducted resource hiring, mentoring, and performance appraisals across delivery centers.
• Managed SAP S/4HANA conversion for Factory Master application.
• Ensure sound change management, incident management and problem resolution are executed within ITSM framework and defined SLAs are met.
• Drive continuous improvement for recurring issues and identify permanent fix, process improvement and SOPs for left shifting the AMS activities.
• Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce.
• Support internal and external audits by providing direction on improvements and processes for improvements to internal audits

• Led SAP implementation, upgrade, and transition projects for enterprise customers. Defined SAP roadmap and worked closely with business teams to align IT initiatives with strategic goals.
• Roles & Responsibilities:
• Worked and lead transition teams onsite to streamline and sensitize transition processes.
• Functional Manager for multiple SAP IMPLEMENTATION/UPGRADES projects and performed successful technical/Business GO-Live.
• Defined the roadmap for SAP and aligned the same to the organization’s vision.
• Derived the Implementation of SAP and worked with EDI team for the new organization acquired by IBM.
• Working as a SME and providing support for all the critical BAU/ OTD queries.
• Worked on various initiative within SAP area like automation of refresh.
• Worked on Planning/execution of projects.
• Managed the Implementation of 3rd party archiving solution and provided end to end support.

• Delivered SAP Basis support and upgrade projects, ensuring system stability and performance optimization. Managed transport management, database administration, and system refreshes across SAP landscapes.
• Roles & Responsibilities:
• Performed system refreshes, kernel upgrades, and EWA configurations.
• Managed database administration and space optimization for SAP systems.
• Collaborated with cross-functional teams to ensure seamless SAP operations.
• Implemented process automation for system monitoring and maintenance.

• Worked across multiple SAP implementation, upgrade, and transition projects for global clients including Daimler and Bluestar. Played a key role in successful SAP transitions and system build deliveries.
• Roles & Responsibilities:
• Implemented 3rd party archiving solutions (OpenText) and performed SAP Solman 7.1 upgrade.
• Delivered over 30 SAP systems (ECC, PI, BW, CRM) for internal and external clients.
• Managed performance tuning, SolMan alerts, and SSL certificate maintenance.
• Recognized with 'Outstanding Contribution' award for Daimler SAP Transition from Germany to India.

• Led SAP Basis administration and upgrade activities across multiple modules including PI, BW, and CRM. Delivered consistent service quality for global clients through process automation and proactive monitoring.
• Roles & Responsibilities:
• Performing SAP SPS upgrade, Kernel upgrade, database (Backup, Restore and Recovery) for R/3, BW systems, CRM, Managed DR/Fallback tests, client copies.
• Implemented PI 7.31 and BI 7.47 end-to-end systems and Build EP portal using export of existing systems
• Installation of REST ADAPTER on PI application.
• SAP Basis Administration like Printer administration, User Administration, transport route configuration, SAPJVM switch etc.