AMIT BAJPAI
Bengaluru
Summary
Dynamic Technical Support Analyst with a proven track record at InEvolution, excelling in problem-solving and client relationships. Adept at network troubleshooting and technical documentation, I successfully resolved a backlog of support tickets, enhancing customer satisfaction and operational efficiency. Passionate about leveraging analytical skills to drive innovative solutions and foster partnerships.
Overview
16
16
years of professional experience
Work History
Technical Support Analyst
InEvolution
Bangalore
06.2024 - Current
- Ready to be trained in network switch upgrade.
- Patch Windows & Linux Operating Systems.
- Setup Remote Access for Users.
- Run system software upgrades on various infrastructure solutions.
- Troubleshoot operational issues, and work with vendor support when needed to resolve problems.
- Create accurate documents for the lab environment, including system specifications, designs and visual diagrams.
- The ability to work both individually and in a team environment, in a highly collaborative manner, utilizing excellent interpersonal skills.
- Produce and maintain design, installation, and configuration documentation for supported systems.
- Manage user account creation and termination
- Interact with internal and external customers.
- Determined design criteria or specifications.
- Resolved a backlog of support tickets following a major system malfunction for 3 days.
- Used remote login tools to assist clients with technical and product questions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Provided technical support and troubleshooting services to end-users experiencing software issues.
- Assisted customers in understanding products, components, and systems, using technical demonstrations.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
Pre-Sales/Sales/Business Development Manager
Global Weconnect Technologies Pvt Ltd
Bengaluru
07.2022 - 02.2023
- Finding strategic clients and new business
- Database Microsoft Sql Server
- Finding leads via LinkedIn and Sales Navigator to place our candidates
- Giving new ideas to leadership for upcoming technologies and finding opportunities to establish partnership with new customers
- Maintaining relationship between stakeholders and our clients
- Hiring candidates from initial screening to successfully onboarding them
- Using Sales Navigator as primary tool to search profiles and filter them
Quality Analyst
Concentrix India Pvt Ltd
Bengaluru
08.2014 - 05.2022
- Company Overview: AT&T (Customer Service and Tech Support)
- Doing research and analysis of raw data to finding required result for clients
- Data cleaning, formatting, research and deep dive on specific fields needed to the client
- Attending Calibration with the Clients to discuss project needs, trends which helps us to improve process accuracy, program growth and client satisfaction
- Future forecasting on critical area's to be improved on real time basis
- Ensure that data is 100% accurate with no logical errors
- To ensure that the Client is getting accurate data for further analysis
- AT&T (Customer Service and Tech Support)
- Received Clients Appreciation multiple times
- Received Process Director recognition for training 2 batches in short span as required by operations
- Received appreciation from Client for zero error on data
Technical Accounts Manager
Ceylon Infotech Pvt Ltd
Pune
08.2013 - 01.2014
- Trained 12 batches in windows technical troubleshooting and upselling
- Focus on complete resolution of Customer issues while delivering a positive Customer Experience
- Handling Level 2 team escalation cases and follow up with customers after issue resolved
- Taking cases of BOSD, Black screen, Dual windows installation, Printer issues, Not Internet
Technical Support Officer
SupportMart Pvt Ltd
Gurugram
10.2011 - 03.2013
- Troubleshooting and assisting to the customers over phone when unable to take remote control of customer system due to no internet
- Work on multiple systems at one time when taken remote control of customer system
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems, fixing computers, laptops, peripheral equipment, Blue Screen etc
Software Engineer
EFKON India Pvt. Ltd
Navi Mumbai
01.2009 - 04.2010
- Handling Pre-sales and Sales with team
- Interacting with clients for system analysis and requirement gathering
- Database Design and SQL Development as per project requirements in different phases for multiple projects
- Handling and mentoring team in SQL Development areas
Education
Master of Computer Application -
CEC (PT Univ. Mohali)
01.2009
Bachelor of Computer Application -
DIMS (CCS Univ. Meerut)
01.2005
SSC -
Bal Vidya Mandir
01.2001
HSC -
Bal Vidya Mandir
01.1999
Skills
- Problem-Solving
- Adaptability
- Client Relationships
- Effective communicator
- Analytical skills
- Interpersonal skills
- Negotiation skills
- Network troubleshooting
- System upgrades
- Remote access setup
- Technical documentation
- Ticket management & resolution
- Customer support
Core Competencies
- Engagement Management
- Talent Acquisition
- Training
- Delivery Management
- Team Management
Timeline
Technical Support Analyst
InEvolution
06.2024 - Current
Pre-Sales/Sales/Business Development Manager
Global Weconnect Technologies Pvt Ltd
07.2022 - 02.2023
Quality Analyst
Concentrix India Pvt Ltd
08.2014 - 05.2022
Technical Accounts Manager
Ceylon Infotech Pvt Ltd
08.2013 - 01.2014
Technical Support Officer
SupportMart Pvt Ltd
10.2011 - 03.2013
Software Engineer
EFKON India Pvt. Ltd
01.2009 - 04.2010
Master of Computer Application -
CEC (PT Univ. Mohali)
Bachelor of Computer Application -
DIMS (CCS Univ. Meerut)
SSC -
Bal Vidya Mandir
HSC -
Bal Vidya Mandir
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