Amit Barla
Customer Service Representative
1st Main Road, 16 B Cross, Pai Layout, Mahadevapura, Bengaluru
Summary
Experienced B2B Customer Service Representative with a background in non-voice and chat support. Skilled in handling customer inquiries and solving issues quickly. Looking to move into a consulting role where I can help businesses achieve their goals. Passionate about making a positive impact and working with a great team.
Overview
6
6
years of professional experience
Work History
Chat Representative, Operations
Concentrix
10.2018 - 07.2024
- Responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Played crucial role in maintaining company's reputation by providing excellent support and service.
- Assisted B2B customers in processing and resolving end customers' issues via chats maintaining better customer experience with and beyond products.
- Helped in few case analysis.
- Mentored over 5 new representatives.
- Managed high volume of chat inquiries while maintaining professional and empathetic tone throughout interactions.
Education
Bachelor of Computer Applications -
Bangalore University
Bengaluru, Karnataka 06.2015 - 2018.05
Skills
Written Communication
Active listening
Time management
Customer Service
Teamwork and Collaboration
Adaptability and Flexibility
LiveChat Messaging
Work Ethic
Attention to Detail
Technical Proficiency
Personal Information
- Father's Name: Amar Prakash Barla
- Date of Birth: 11/04/97
- Gender: Male
- Nationality: Indian
- Religion: Christianity
- Marital Status: Single
Languages
Hindi
English
Timeline
Chat Representative, Operations
Concentrix
10.2018 - 07.2024
Bachelor of Computer Applications -
Bangalore University
06.2015 - 2018.05
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