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Dedicated and knowledgeable individual with vast experience providing exceptional customer support to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Proficient in analyzing complex commission and payment issues, collaborating with teams to find effective solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Ready to leverage expertise to advocating for clients and ensuring their success at LTK.

Customer Service Professional experienced in semi-voice operations and banking with a focus on chat and email support. Delivered effective escalation management and service recovery, resolving complex customer inquiries and ensuring satisfaction and retention. Demonstrated leadership through training initiatives that enhanced team performance in customer service environments.

Dynamic professional with proven success at Good Health Company in customer support and e-commerce operations. Expertise in AWS and DevOps practices led to effective resolution of complex issues and improved customer satisfaction. Strong ability to optimize workflows contributed to enhanced team efficiency and operational excellence.

Offering strong interpersonal skills and aptitude for fast-paced environments, eager to develop in customer-focused role. Brings ability to quickly learn new systems and adapt to dynamic situations. Ready to use and develop communication and problem-solving skills in Tele caller role.

Sanchita Katiyar

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Chat Operations & Client Communication Executive

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Master of Arts - Geography

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Chat Operations & Client Communication Executive

Bachelor of Arts - Arts

Master of Arts - Geography

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