Hrishikesh P.V.
Ajanur P.O.
Summary
Customer Service Professional experienced in semi-voice operations and banking with a focus on chat and email support. Delivered effective escalation management and service recovery, resolving complex customer inquiries and ensuring satisfaction and retention. Demonstrated leadership through training initiatives that enhanced team performance in customer service environments.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
senior representative operations -E-mail, chat operations support - advisor level 02
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
09.2022 - Current
- Delivered customer service operations for banking chat and email support, managed escalation support and service recovery, provided voice support for Axis Bank
- Gained 4 years of experience in semi-voice operations, focusing on customer engagement and support
- Managed customer inquiries through voice, email, and chat support at Concentrix DAKSH.
- Resolved billing issues using CRM and account management systems.
- Escalated complex cases to specialized teams and tracked follow-up actions.
Customer Service Officer - Operations
AXIS BANK PRIVATE LIMITED
07.2020 - 03.2022
- Customer service, Banking operations, Retail sales, Clearing operations, Verification of customer data.
- 2 Years of banking experience
- Handled customer queries for account opening, deposits, and withdrawals at Axis Bank branches.
- Processed cash transactions, fund transfers, and cheque services with careful branch compliance.
- Resolved customer complaints through phone, email, and face-to-face support.
Student Computer Applications (WISTA PROGRAM)
WIPRO TECHNOLOGIES
Bangalore
11.2015 - 07.2017
- Conducted software manual testing for Walmart, ensuring functionality and usability of applications.
- 2 years of IT Experience in Wipro Technologies Ltd. as Software Development Support & Application Testing
- Supported Wipro Technologies teams with daily reporting and documentation tasks.
- Managed routine service desk tickets and updated status records.
- Handled customer queries through email and chat communication.
Education
PGDBS - Banking and Finance
Manipal Academy of Higher Education
BangaloreBSc - Physics
Gurudev Arts and Science College
MathilHSE (Std XII) -
CKNSGHSS Pilicode
KasaragodAISSCE (Std X) -
Chinmaya Vidyalaya
KasaragodSkills
- Skill Set : Banking operations, Retail sales, Clearing operations, Chat operations service support Level 2, E- Mail Banking Operations Support, Voice/non voice escalation support, Service Recovery, Application Testing
- Application Testing
- Application support
- Problem solving skills
- Leadership Skills
- Strong interpersonal and communication skills
- Desire to learn and to be trained
Personal Information
- Date of Birth: 1992-07-14
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
NISM AMFI and Depository Certified
Hobbies and Interests
- Date of Birth: 1992-07-14
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Actively involved in organizing cultural and technical competitions at college.
- Active volunteer of National Service Scheme for the year 2009-2011 at higher secondary level.
- Participated in speech, poem, singing and quiz competitions
DECLARATION
- Date of Birth: 1992-07-14
- Gender: Male
- Nationality: Indian
- Marital Status: Married
PERSONAL PROFILE
- Date of Birth: 1992-07-14
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Malayalam
First Language
English
Advanced
C1
Timeline
senior representative operations -E-mail, chat operations support - advisor level 02
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
09.2022 - Current
Customer Service Officer - Operations
AXIS BANK PRIVATE LIMITED
07.2020 - 03.2022
Student Computer Applications (WISTA PROGRAM)
WIPRO TECHNOLOGIES
11.2015 - 07.2017
PGDBS - Banking and Finance
Manipal Academy of Higher Education
BSc - Physics
Gurudev Arts and Science College
HSE (Std XII) -
CKNSGHSS Pilicode
AISSCE (Std X) -
Chinmaya Vidyalaya