Amit Chauhan
New Delhi
Summary
Technical support professional with strong background in delivering effective solutions. Proven experience in streamlining technical processes and enhancing user satisfaction. Focused on team collaboration and adapting to dynamic environments. Reliable and skilled in problem-solving and communication.
Overview
3
3
years of professional experience
Work History
Senior Technical Support Executive
Teleperformance
11.2021 - Current
- Resolved complex technical issues for customers in a timely manner, resulting in improved customer satisfaction ratings
- Developed and implemented comprehensive technical support strategies to reduce customer wait times and improve customer service
- Trained and mentored new technical support staff to ensure a high level of customer service
- Conducted monthly reviews of key performance indicators, analyzing trends and identifying opportunities for improvement in technical support services.
- Managed customer service tickets and responded to customer inquiries in a timely and professional manner.
- Managed high volume support tickets, maintaining efficient response times and high-quality resolutions.
- Served as an escalation point for complex technical issues, providing expert guidance and recommendations for resolution.
- Mentored junior technical support executives, fostering professional growth and skill development.
- Managed high levels of call flow, email backlogs and responded to technical support needs.
Education
B-Tech - Electrical, Electronics And Communications Engineering
Jamia Hamdard University
New Delhi, India08-2021
Skills
- Team Building
- Operations Management
- Customer Relationship Management (CRM)
- Software installation
- Customer support
- Problem resolution
- Escalation management
- Training and mentoring
- Proficient in Microsoft Excel
- Verbal and written communication
Timeline
Senior Technical Support Executive
Teleperformance
11.2021 - Current
B-Tech - Electrical, Electronics And Communications Engineering
Jamia Hamdard University
Similar Profiles
Pedro Pablo Saldaña HerreraPedro Pablo Saldaña Herrera
Customer Care Representative at TeleperformanceCustomer Care Representative at Teleperformance
Maria DorisMaria Doris
Subject Matter Expert at TeleperformanceSubject Matter Expert at Teleperformance
Tyquan AbsonTyquan Abson
Training Specialist at TeleperformanceTraining Specialist at Teleperformance