Amit Chowdhry

Supporting the cluster with daily dashboards on churn, collection and Bad Debt

• Implemented effective churn management practices to boost retention efforts. Lowering the base churn from 5.2% to 3.8%
• Supervised collections from 0 to 30 and from 30 to 60 buckets through partner and field management. Improving collection by 2%
• Improved MNP retention of >12 customers as a special; project
• Improved pre-due-date collection by 2.5% by implementing robust customer communication and engagement strategies.
• Tracking and monitoring Dunning actions led to involuntary churn of less than 1%.
• Managing contracts and payouts of collection and retention partners
• Drive Auto UPI on base, nationally #1

• Managed all legs of churn by executing proactive and reactive strategies, impacting a 16% churn reduction in 2 years
• Reduced churn of high-value customers to less than 1.5% through differential service initiatives
• Collaborated with retail teams for relationship building for newly acquired customers, thereby reducing churn and improving due date payments

• Delivered comprehensive customer service for zone with over 2.7 million customers and 215 touchpoints
• Implemented continuous process improvements through regular training for team development.
• Monitored corporate and HNI customers through regular health checks via tele-calling and visits

• Managed documentation and CAF processes to ensure compliance as per VTM and DOT guidelines
• Conducted customer profile verification for seamless service provisioning
• Channel partner training on regulatory requirements for acquisition

• Handling a subscriber base of 87K spread across the south cluster. Billing target of 7.75 crore per month.
• Managing 17 Reliance Mobile Stores for the life cycle of customers (credit and collections, retentions).
• Handling 3 different Agencies for collections in various buckets

• Oversaw operations for 55,000 subscribers across 6 RMSs, achieving monthly collections of Rs 1.5 crore.
• Managed credit and collection lifecycle
• Expanded channel network

• Handling 90+ bucket collection through in house and agency management
• Handling legal activities related to check bounce and bill default
• Developing and appointment of collection agencies.

• Managed hard agencies for Revenue Protection Cell

• Appointment and Management of Asset Finance Department (ONIDA FINANCE LTD.)
• Solely handled the P.D.C. Management, banking responsibilities, delinquency management & other operational responsibilities of Asset Finance Department