AMIT GAIKWAD
Mumbai
Summary
Results-oriented professional with over ten years of experience in retail management. Skilled in setting sales targets, leading teams, and enhancing customer service. Aiming to utilize leadership skills to drive revenue growth and optimize store operations.
Overview
13
13
years of professional experience
Work History
Store Manager
Lenskart.com
08.2020 - Current
- Set Sales Targets and Motivate Sales Team.
- Responsible for achieving store’s Sales and Service target for all products.
- Delegate Tasks and Set Deadlines.
- Hold interactive briefings, short training sessions and audits to ensure minimum error.
- Handle customer escalation.
- Coordinate with backend team to ensure proper store working.
- Manage counter productivity.
- Deliver revenue target by maintaining EBITA in positive.
- Team motivation.
Team Leader
Vodafone Idea Ltd
10.2015 - 01.2020
- Assist managers in sales strategy development.
- Set Sales Targets and Motivate Sales Team.
- Recruit, train, and coach the sales team.
- Prepare sales reports.
- Handle customer escalations and store in the absence of a manager.
- Manage entire floor operations and service parameters.
Customer Relation Executive
Vodafone Idea Ltd
06.2013 - 10.2015
- Providing Tokens to new customer as per their queries.
- Managing store wait time.
- Helping Executive to achieve their Sales targets.
- Monitoring and Training Agents to increase their productivity.
- Handling escalations of irate customers.
Education
MBA - Retail Management
Wellingkar Institute
Skills
- Good communication and presentation skills
- Sales strategy
- Customer relationship management
- Inventory control
- Leadership
- Negotiation
- Delegation skills
- Positive attitude
Accomplishments
- Revenue success achieved the highest-ever monthly and daily store revenue
- Leadership recognition selected for the Lead AOM (Area Operations Manager) program from among 250 store managers
- NPS improvement program, articipated in a 3-month NPS (Net Promoter Score) improvement initiative covering 5 stores, driving enhanced customer loyalty and satisfaction through targeted action plans, and team engagement
Timeline
Store Manager
Lenskart.com
08.2020 - Current
Team Leader
Vodafone Idea Ltd
10.2015 - 01.2020
Customer Relation Executive
Vodafone Idea Ltd
06.2013 - 10.2015
MBA - Retail Management
Wellingkar Institute