Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies
Timeline
Generic

Amit Gupta

Customer Support Specialist U.S.A B2B Calling
Delhi,Delhi

Summary

• A highly successful B2B sales representative with a verifiable track record in developing and closing sales with businesses.
• Implemented strategic sales plans, as a result, met goals by 100%.
• Introduced the concept of solutions-based selling, hence, increased sales by 50%.
• Devised an outbound calling system, thereby, managing sales representatives’ time by 50%.
• Increased assigned businesses’ business presence, through the implementation of well-placed plans.

Overview

1
1
Language
8
8
years of post-secondary education
5
5
years of professional experience

Work History

Sr. TSO

Convergys India Pvt. Ltd.
Gurgaon, Gurgaon
11.2014 - 10.2017

Worked for the process name AT&T Outbound B2B calling USA customers.

  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Identified client needs, built relationships and overcame objections to drive sales.

CCE

Sabertech private limited
Dwarka, Delhi
04.2018 - 03.2020

Worked for website www.cancelon.com and selling the Hotel Room Reservation to USA and UK customers through Outbound Calling.

  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Sales Manager

WhiteHat Jr Academy
Delhi, Delhi
10.2020 - 04.2021

Working as an Educational Counsellor and selling Computer Coding Classes to the Students. The job responsibility involves calling Schools and Institution and try to enroll as much students in Coding Courses.

  • Identified students in need of special attention to implement strategies for success.
  • Identified potential barriers within student academic process to initiate steps for resolution.

Education

Bachelor of Science -

Maharshi Arvind Institute of Engineering
Jaipur, Rajasthan
06.2008 - 01.2014

12th -

Gagan Bharti Sr Sec School
Om Vihar Uttam Nagar Delhi
01.2005 - 05.2006

10th -

Sanjeevani Punlic School
Uttam Nagar
01.2003 - 06.2004

Skills

    Worked on CRM, Cloud Talk, Sales Force,, Ameyo, Touche Commerce, Live Chat,Aircall

undefined

Additional Information

  • ACHIEVEMENTS: , Found an automated tool to help team to work effectively. Have got appreciations from Client for having zero issues in the projects handled. Have got appreciations from Client for achieving 100% quality. Selected as SOM (Star of the Month) for the month for my Excellent Performance in the process. Received Dream Team awards(2 times) for our best practices & performances

Hobbies

Music, Travelling and Sports

Timeline

Sales Manager

WhiteHat Jr Academy
10.2020 - 04.2021

CCE

Sabertech private limited
04.2018 - 03.2020

Sr. TSO

Convergys India Pvt. Ltd.
11.2014 - 10.2017

Bachelor of Science -

Maharshi Arvind Institute of Engineering
06.2008 - 01.2014

12th -

Gagan Bharti Sr Sec School
01.2005 - 05.2006

10th -

Sanjeevani Punlic School
01.2003 - 06.2004
Amit GuptaCustomer Support Specialist U.S.A B2B Calling