Amit Gupta
Customer Support Specialist U.S.A B2B Calling
Delhi,Delhi
Summary
• A highly successful B2B sales representative with a verifiable track record in developing and closing sales with businesses.
• Implemented strategic sales plans, as a result, met goals by 100%.
• Introduced the concept of solutions-based selling, hence, increased sales by 50%.
• Devised an outbound calling system, thereby, managing sales representatives’ time by 50%.
• Increased assigned businesses’ business presence, through the implementation of well-placed plans.
Overview
1
1
Language
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Sr. TSO
Convergys India Pvt. Ltd.
Gurgaon, Gurgaon
11.2014 - 10.2017
Worked for the process name AT&T Outbound B2B calling USA customers.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Identified client needs, built relationships and overcame objections to drive sales.
CCE
Sabertech private limited
Dwarka, Delhi
04.2018 - 03.2020
Worked for website www.cancelon.com and selling the Hotel Room Reservation to USA and UK customers through Outbound Calling.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Sales Manager
WhiteHat Jr Academy
Delhi, Delhi
10.2020 - 04.2021
Working as an Educational Counsellor and selling Computer Coding Classes to the Students. The job responsibility involves calling Schools and Institution and try to enroll as much students in Coding Courses.
- Identified students in need of special attention to implement strategies for success.
- Identified potential barriers within student academic process to initiate steps for resolution.
Education
Bachelor of Science -
Maharshi Arvind Institute of Engineering
Jaipur, Rajasthan 06.2008 - 01.2014
12th -
Gagan Bharti Sr Sec School
Om Vihar Uttam Nagar Delhi 01.2005 - 05.2006
10th -
Sanjeevani Punlic School
Uttam Nagar 01.2003 - 06.2004
Skills
Worked on CRM, Cloud Talk, Sales Force,, Ameyo, Touche Commerce, Live Chat,Aircall
Handled the Project Name Save The Sale and Retention Desk in Convergys India Pvt Ltd Implemented sales plan which improved sales from 2000 USD to 8000 USD a month
Conduct sales calls with existing and new customers Identify customer needs and preferences Develop relationships with customer base Conduct market research on competing firms Meet sales and quality targets on a consistent basis
Strong team sales experience Excellent ability to meet monthly sales goals Superior knowledge of market and customer dynamics Outstanding salesmanship and closing abilities Great communication and interpersonal skills Sound basic computer abilities
Additional Information
- ACHIEVEMENTS: , Found an automated tool to help team to work effectively. Have got appreciations from Client for having zero issues in the projects handled. Have got appreciations from Client for achieving 100% quality. Selected as SOM (Star of the Month) for the month for my Excellent Performance in the process. Received Dream Team awards(2 times) for our best practices & performances
Hobbies
Music, Travelling and Sports
Timeline
Sales Manager
WhiteHat Jr Academy
10.2020 - 04.2021
CCE
Sabertech private limited
04.2018 - 03.2020
Sr. TSO
Convergys India Pvt. Ltd.
11.2014 - 10.2017
Bachelor of Science -
Maharshi Arvind Institute of Engineering
06.2008 - 01.2014
12th -
Gagan Bharti Sr Sec School
01.2005 - 05.2006
10th -
Sanjeevani Punlic School
01.2003 - 06.2004