Summary
Overview
Work History
Education
Skills
Certification
Sociallink
Languages
Accomplishments
Totalworkexperience
Timeline
Generic
Amit Gupta

Amit Gupta

Virar West

Summary

Having overall 11 years+ experience in operation and sales management, as an Area Support lead managing 6 stores with a team size of 200+ and revenue 1.8 Cr+ on a monthly basis, my expertise lies in seamless restaurant operations. Through my adept guidance and mentorship, I have consistently achieved remarkable outcomes, surpassing all expectations by attaining unparalleled sales and revenue figures within the region. My strategic implementation has yielded substantial advancements in sales and cash flow and provided positive EBITA. A testament to my unwavering commitment to exceeding sales, profit, and customer satisfaction metrics, while simultaneously nurturing and empowering my esteemed team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Area Support Lead

Burger King
Mumbai
10.2022 - Current
  • As an Area Support lead, my expertise is in seamless restaurant operations. Currently, I am handling 5 stores' operations responsible for revenue and brand standards.
  • Developed and implemented processes to ensure customer satisfaction.
  • Created and maintained up-to-date documentation of support procedures.
  • Through my adept guidance and mentorship, I have consistently achieved remarkable outcomes, surpassing all expectations by attaining unparalleled sales and revenue figures within the region.
  • My strategic implementation has yielded substantial advancements in sales, cash flow, and provided positive EBITA.
  • A testament to my unwavering commitment to exceeding sales, profit, and customer satisfaction metrics, while simultaneously nurturing and empowering my esteemed team.
  • Key strengths: Business planning (People, QSC, Sales, Cashflow), Restaurant Sales Drive, New Business model scale up Delivery, and Cafe Business for stores to achieve the target.
  • Developed corrective action plans to address recurring customer service issues.
  • Proactively identified opportunities to upsell products and services.
  • Provided direction, support and guidance to coaches on team management issues.
  • Analyzed sales data to identify trends and areas for improvement within the organization's sales process.
  • Oversaw business and marketing development and established strategic direction for marketing and promotion.
  • Provided support in areas such as budgeting or vendor management throughout the life cycle of a project.
  • Evaluated compliance with applicable laws, regulations, policies and procedures at each agency visited.

Cluster Manager

Ola Technology insta mart
Mumbai City
03.2020 - 07.2022
  • As a Cluster Manager, I was responsible for 4 stores' day-to-day operations, store sales, and revenue. Visiting a new site for a new store opening and property acquisition, hiring and training the team, ensuring the store team follows the brand standard, monthly and weekly meetings, daily sales review calls, taking weekly finance and inventory audits as per the plan, and sharing reports with superiors.

Assistant Store Manager

Burger King
01.2018 - 01.2020
  • Handling team member, ordering, and delivering a good service to guests.
  • Make a roster for employees.
  • Inventory control.

Shift Manager

McDonalds Corporation
Mumbai
10.2013 - 07.2017
  • Handling a shifted and responsibilities to mcdelivey and employees engagement and update targets

Education

MBA - Operation and Management

Narsee Monjee Institute Of Management Studies
Mumbai, INDIA
01.2024

BCom (Banking & Insurance ) - Banking and Financial Support Services

Mumbai University
Mumbai, INDIA
01.2013

XIIth - English

Mumbai, INDIA

Skills

  • Customer Service Management
  • Operations
  • Team Management
  • Inventory Management
  • Incident Management
  • Store Revenue & Growth
  • PNL
  • Daily store operations
  • Brand Standard
  • Team hiring and Training
  • Vendor Management
  • NSO (New Store Opening )
  • Site Visit and Documents Checklist
  • Cafe Business
  • Patch Reports
  • Tracking of Store and Employee Progression

Certification

  • Smex Management Certified by Mcdonlds
  • MSCIT
  • Servsafe Certified FSSAI
  • FOSTAC Certified by FSSAI

Sociallink

http://www.linkedin.com/in/amit-vp98958b134

Languages

  • HINDI
  • ENGLISH
  • BENGALI

Accomplishments

  • Got Awarded Best Restaurant By Lakeshore at Capital mall
  • NSF Audit Passed with 97.1 highest in Region
  • Hightest Quarterly Patch Sale Achievement
  • Best Hygiene and clean Store at Mumbai Airport by GVK

Totalworkexperience

10 Year and 9 Months

Timeline

Area Support Lead

Burger King
10.2022 - Current

Cluster Manager

Ola Technology insta mart
03.2020 - 07.2022

Assistant Store Manager

Burger King
01.2018 - 01.2020

Shift Manager

McDonalds Corporation
10.2013 - 07.2017

MBA - Operation and Management

Narsee Monjee Institute Of Management Studies

BCom (Banking & Insurance ) - Banking and Financial Support Services

Mumbai University

XIIth - English

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Amit Gupta