Amit Joshi
Transaction Banking Counselor
Jaipur
Summary
Experienced Associate Vice President in Transaction Banking specializing in FEMA regulations and capital account transactions. Skilled in cross border transactions, treasury products, and digital banking solutions. Collaborative team player with a proven track record of effectively working with cross-functional teams, industry experts, associations, law firms, chartered accountants, and company secretaries. Proficient in asset coordination, business portfolio monitoring and analysis, market research, training, regulatory compliances, and KYC procedures. Dedicated to ensuring customer satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Associate VP – Transaction Banking Counselor
Kotak Mahindra Bank
Mumbai
10.2021 - Current
- Responsible for business portfolio monitoring & analysis to provide insights on wallet share of existing base & to increase the same by providing them hedging, lending and digital banking solutions
- Migrating clients on digitalized platforms: Trade Online Platform- 60% of portfolio started routing transactions for import & export
- FX Online- 70% of portfolio booking the rates using this platform for FX transactions
- CAPS- 40% of portfolio migrated to bulk payments solutions
- CACS- 30% of portfolio opted this product for resolving their reconciliation issues of collection
- Driving product penetration to ensure business team achieve targets of digital parameter such as CAPS, CACS, NACH, API, NET-IT, PG and Connected Banking and updating on recent advancements on digital banking products
- Key account and stake holder management, liaising with respective service managers & cross functional teams to ensure service delivery as per client's expectation
- Managed a team of 7 trade operation-members for smooth serving and High NPS Index of the mapped customer
- Analyzing industry specific data sets, trends & providing potential leads for new customer acquisition
- Mentoring relationship managers to comprehend customers' requirements correctly in order to provide them customized banking solutions
- Liaison with industry associations, startups, consultants/CA/CS/Law firms & portfolio clients periodically to share recent advancements in the digital space of cross border transactions (Trade Online, FX Online), CMS banking solutions, ESCROW and OPGSP arrangements
- Ensuring that the onboarded customer is KYC Complaint for Domestic and Cross Border Transactions
- Ensuring that all trade transactions are FEMA & AML Compliant and adhered to RBI regulations
- Conducting Enhanced due diligence for cases where Data inputs shared by BI/AML/TBML Team
- Monitored the overall functioning of the FYN process, identified improvement areas, and implemented adequate measures to maximize customer satisfaction level
- Assisted with customer feedback, evaluated areas for improvement, provided critical feedback to the associate on improvements, and achieved higher customer satisfaction.
Senior Manager – Trade, Forex & CMS
YES Bank
Mumbai
10.2019 - 10.2021
- Increased managed asset & liability portfolio of customer base by 50% YoY
- Successfully enhanced FX revenue of the assigned portfolio by 10X
- Contributed towards process improvements, TAT reduction & cost savings within the area of operations
- Developing ecosystem of FEMA, CA /CS & Legal consultants by providing knowledge sessions & advisory services related to capital account transaction, regulatory updates & reporting timelines
- Handled end to end FDI, ODI & ECB transactions & Trainings to Colleagues and Clients on same
- Successfully increased digital products penetration in the managed portfolio of customer by 80% using Business Banking Products: CNB, E-Collect, SMART Collect, NACH Mandate, Integration, Escrow, Connected Banking Etc
- Trade Online, Fx Online.
Manager – Elite Trade Relationship Group- “ETRG”
ICICI BANK
Mumbai
01.2018 - 10.2019
- Responsible for Key account management and generating Trade & FX revenue
- Acquiring retail & corporate customers by identifying industry segment & their Trade & FX, working capital and digital products requirements
- Projects- Connected Digital Banking API Integration– ZOHO Connected Banking ERP and Marg ERP, under retail branch banking team campaigns
- Acquired and managed 3 ecommerce companies and Online/Offline retailers on Payment Gateways, POS and CMS products
- Migrating clients on digitized platform for Retail and FX transactions with 100% activation
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Post Graduate Diploma - Banking And Financial Support Services
Manipal Academy For Banking & Insurance
01.2018
Bachelor of Technology - Mechanical Engineering
SKIT , Rajasthan Technical University
06.2014
Affiliations
- Pursuing Grant Thornton Certifications: Data Analytics Using R, BI using Power BI & Tableau, Financial Modeling & Valuation, VBA Macros, Data Analytics using Python & IFRS
- Masters Diploma in Product Design & Analysis: - AutoCAD, Pro-E, CATIA & ANSYS
Skills
- B2B Sales and Customer Service
- Teamwork and Collaboration
- Cross-Functional Team Management
- Market Analysis
- Employee Coaching and Mentoring
- Business Development
- Business Analysis and Reporting
- Stakeholder Management
- Adaptability and Flexibility
- Time Management
- Self Motivation
- Problem-solving aptitude
Timeline
Associate VP – Transaction Banking Counselor
Kotak Mahindra Bank
10.2021 - Current
Senior Manager – Trade, Forex & CMS
YES Bank
10.2019 - 10.2021
Manager – Elite Trade Relationship Group- “ETRG”
ICICI BANK
01.2018 - 10.2019
Post Graduate Diploma - Banking And Financial Support Services
Manipal Academy For Banking & Insurance
Bachelor of Technology - Mechanical Engineering
SKIT , Rajasthan Technical University
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