Amit Joshi
Pune
Summary
A seasoned Program Manager with a proven track record at NTT Data, I excel in leading cross-functional teams and driving strategic IT project management. Skilled in vendor relationship management and team building, I've enhanced operational efficiency by optimizing resource utilization. My approach combines robust project management with effective people management, ensuring client satisfaction and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager
NTT Data
02.2023 - Current
- Spearhead a team of over 45 engineers in IT infrastructure management as a Project Manager, driving operational excellence and team synergy
- Collaborated with senior management and stakeholders to develop and define project goals, scope, and deliverables aligning with business objectives, ensuring a cohesive and strategic approach
- Effectively managed onsite resources, optimizing utilization and productivity, resulting in increase in overall resource efficiency
- Manage IT technology, service delivery & ensure uptime of the IT infrastructure as agreed in the SOW
- Proactively identify potential risks, create mitigation strategies, and adapt swiftly to unforeseen challenges, maintaining project momentum and minimizing disruptions
- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
- Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards
- Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier
- Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance
- Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations
- Develops and manages an annual operational budget and work with the Commercial Team, ensure that monthly and pass through billing happens
- Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction
- Consults with legal team to ensure that all contract escalations are addressed with contract governance
- Allocates resources effectively to meet client demands, including people, technology, and infrastructure
- Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients
- Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency
- Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management
- Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements
Project Manager
Wipro LTD
10.2016 - 02.2023
- Worked as a Lead for Windows Support team
- Taking care of people management like Evaluating profiles and taking interviews, managing Shift roster, Leave planning for resources, Quarterly Appraisal discussion with resources
- Taking regular feedback from client and providing the same to the resources, helping resources in understanding the project needs
- Working in Data Center governance team for Server compliance issue
- Working on Physical Server configuration, including iLO, iDRAC configuration
- Worked in Build and Deploy team as a senior member
- Creating SCCM entries for both Physical and Virtual servers and working on VM servers, DNS, AD servers
- V-Motion, adding hardware in VM’s
- Increasing space of data store
- Collecting the logs from Esxi Host and then checking with VMware team for RCA
- Working Windows 2008, 2012, 2016 and 2019 servers
- Working ON Windows AD 2008, Correct the DNS record through DNS management
- Configuring RAID 0, 1 & RAID 5, Installation of Server 2008, 2012, 2016 and 2019 OS
- Handling Server related calls troubleshooting and resolve the problem
- Handling Hardware related calls on server side
- DevOps task such as changing server stage from Build to Delivery
- MS Cluster configuration and troubleshooting
- Network configuration such as teaming and other network configuration on newly built servers
Sr. Analyst
eClerx Services Limited
Pune
08.2015 - 09.2016
- Company Overview: Pune
- Providing technical support to Senior Laptop Users (like Managers, Associate Principal, Principals and handling IT Administration
- Blackberry and Smart phone configuration and troubleshooting
- Outlook configuration and troubleshooting and all MS product installation and maintenance
- Analyzing incidents, categorizing & assigning to the teammates, and ensuring all preventive & corrective maintenance TT’s of incident to be closed within SLA
- AirWatch agent installation on smart phone and maintenance for email configuration
- Coordination with Email team and NOC team for smart phone and Blackberry configuration
- Maintaining database of Vendors periodic visits for maintenance of Hardware, billing and closure time for reviewing in the quarterly meetings
- Administering server status both hardware and software on regular basis, identifying server issues and escalating the same to the server support team in case of high-level issues
- Managing junior resources and guiding them in trouble shooting
- Pune
IT Administrator (Engineer)
Rieter India Pvt Ltd
09.2012 - 08.2015
System & Support Specialist
Player Mobile India Pvt Ltd
12.2010 - 09.2012
- Company Overview: (ZED group)
- (ZED group)
Technical Support Advisor
Ventura India Pvt Ltd
Pune
02.2010 - 09.2010
- Company Overview: Pune
- Pune
L1 Desktop Support Engineer – Helpdesk Management
Wipro F.M.E IT Source India Pvt Ltd
12.2007 - 06.2009
Education
BCA -
Madurai University
Diploma in Information Technology Engineering -
MSBTE University
SSC -
Nasik University
Skills
- Project Management
- People Management
- Vendor Relationship Management
- Reporting
- Cross-Functional Leadership
- Team Building
- Process Improvement
- Strategic Planning
- Counseling
- Training
- Team Management
- MS Office
- Excel
- Power Point
- Internet Applications
- Troubleshooting
- IT Project Management
- IT Vendors Management
- Procurement of IT Devices
Certification
- Global Certification – M.C.S.A, 11/01/09
- ITIL foundation, 03/01/13
- Diploma in Hardware and Networking, 01/01/06
Personal Information
- Date of Birth: 09/02/87
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Projectshandled
- KOEL Datacenter, Led the team of cross functional domain to Design of a KOEL Data center base on High-Availability and Secure the IT Infrastructure.
- KOEL SDWAN Migration, Led the team of Network team to design and implementation of a company-wide SDWAN migration project, reducing infrastructure costs and increasing system scalability. Active coordination with the ISP vendors for SDWAN migration. It involves multiple high-level meetings with Client mgmt., vendors, project team etc.
- KOEL New Corporate office implementation, Actively involved in Project coordination to design and implementation of new location LAN, WAN, Security, Data Center of KOEL new corporate office and DC. Actively involved in transition period which includes Sizing of the resources and resource onboarding, Vendor coordination etc.
Previous Experience
- Rieter India Pvt Ltd, 09/01/12, 08/01/15, IT Administrator (Engineer)
- Player Mobile India Pvt Ltd (ZED group), 12/01/10, 09/01/12, System & Support Specialist
- Ventura India Pvt Ltd, Pune, 02/01/10, 09/01/10, Technical Support Advisor
- Wipro F.M.E IT Source India Pvt Ltd, 12/01/07, 06/01/09, L1 Desktop Support Engineer – Helpdesk Management
Timeline
Program Manager
NTT Data
02.2023 - Current
Project Manager
Wipro LTD
10.2016 - 02.2023
Sr. Analyst
eClerx Services Limited
08.2015 - 09.2016
IT Administrator (Engineer)
Rieter India Pvt Ltd
09.2012 - 08.2015
System & Support Specialist
Player Mobile India Pvt Ltd
12.2010 - 09.2012
Technical Support Advisor
Ventura India Pvt Ltd
02.2010 - 09.2010
L1 Desktop Support Engineer – Helpdesk Management
Wipro F.M.E IT Source India Pvt Ltd
12.2007 - 06.2009
BCA -
Madurai University
Diploma in Information Technology Engineering -
MSBTE University
SSC -
Nasik University