

Deputy Manager with over 7 years of experience in overseeing daily operations, collaborating with senior management, and representing organizations in high-stakes situations. Proven ability to enhance team efficiency, set and achieve organizational goals, and mentor diverse teams. Recognized for strategic decision-making and alignment with company objectives
Developed and managed relationships with all the working capital channels of HDFC Bank, like BBG EEG ECG HCF & Retail Agri, and HDFC Bank’s CPU team, to increase HDFC Ergo market share.
Assisted in the development and implementation of operational policies and procedures, leading to a 20% increase in team efficiency.
Collaborated with senior management to set and achieve departmental goals, resulting in a 15% boost in productivity metrics.
Oversaw daily operations, ensuring a 98% efficiency rate and a 25% reduction in operational costs.
Successfully managed and mentored a diverse team, achieving a 95% employee satisfaction rating.
Represented the organization in the absence of the Manager, consistently making decisions in alignment with the company's vision and objectives.
Managed the Jodhpur Cluster, overseeing operations for the Axis Bank channel across 23 branches, ensuring alignment with organizational goals.
Provided strategic leadership for key verticals: RBB, SBB, CBG, MAB, WHEEL, and ADM, driving business growth and enhancing customer experience.
Directed and mentored a high-performing team, achieving sales targets and fostering professional development.
Devised and implemented growth strategies, increasing market share through cross-selling and up-selling opportunities.
Built strong relationships with senior bank leadership, ensuring seamless coordination and operational excellence.
Acted as the primary point of contact, streamlining communication and collaboration across all branches and verticals.
Led operations for the S2S channel in Jodhpur, driving the achievement of life insurance sales targets through strategic planning and execution.
Focused on cross-selling life insurance products by identifying customer needs, enhancing satisfaction, and fostering long-term relationships.
Implemented customer-focused sales strategies to optimize revenue generation and ensure a superior client experience.
Building a high-performance work culture
Insurance Domain Knowledge
Expertise in general insurance products (Fire, Motor, Health etc)
Knowledge of underwriting, claims processes, and policy issuance
Familiarity with insurance market trends and customer behavior
Implementing operational policies and procedures
Managing daily operations and ensuring team productivity
Process improvement to reduce costs and increase efficiency
Reporting and analytics for decision-making
Sales and Relationship Management
Driving sales targets and business growth
Client relationship building and retention strategies
Collaborating with channel partners and stakeholders
Customer service excellence
Data-driven decision-making and performance tracking
Identifying market opportunities for revenue growth
Strong verbal and written communication
Effective presentation and negotiation skills
Proficiency in CRM tools and insurance-specific software
Advanced MS Office skills (Excel, Word, PowerPoint)
Analyzing and interpreting data to create actionable insights