Amit Kapoor

Management and sales of inventory for multiple purpose-built student accommodations for students, across United Kingdom, Ireland.

• Identified customer needs and wants to enhance customer experiences and boost sales.
• Greeted customers and offered assistance for increased customer satisfaction.
• Provided product price information to customers.
• Managed customer relations through communication and helpful interactions.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Sales of over 400 rooms, Revenue generation of above USD $200,000
• Supervised a team of operation executives in carrying out their duties effectively.

• Set and conveyed recruitment goals to downstream staff.
• Built and strengthened successful relationships with external recruiters and agencies.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.