AMIT K. SINGHAL
Delhi
Summary
Seasoned techno-functional leader with 20+ years of global experience driving large-scale business and technology transformations across the US, APAC, Europe, and China. Currently managing a portfolio of close to $10M in revenue across multiple global clients while leading cross-functional teams and Centers of Excellence (COE) focused on AI-driven React development and enterprise innovation. Leads a team of 10 direct reports and actively mentors teams in adopting modern engineering and AI-enabled delivery practices. Technical and functional expertise includes Salesforce (SFDC) Administration, Python, Snowflake, SQL, and AI-assisted development platforms including Claude, GitHub Copilot, and other generative AI tools — helping organizations improve productivity, accelerate development, and modernize delivery models. Seeking leadership opportunities to drive strategic growth, build high-performing teams, and stay aligned with today’s rapidly evolving digital landscape.
Overview
2
2
Languages
3
3
Certifications
20
20
years of professional experience
Work History
Senior Manager / Techno-Functional Leader
Axtria India Pvt. Ltd.
Gurgaon
04.2019 - Current
- Oversee strategic client engagement and account management across global markets, ensuring consistent delivery excellence, long-term partnerships, and sustained revenue growth.
- Lead 10 direct reports across cross-functional teams, fostering a high-performance culture aligned with organizational and client objectives.
- Established and scaled Centers of Excellence (COE) for AI-driven React development, cutting average development cycle time by 25% and lifting cross-team delivery consistency across all client engagements.
- Directed the drafting of over 20 Business Requirement Documents (BRD) and Statements of Work (SOW), resulting in improved client satisfaction scores by 25% and positioning the team for future project opportunities.
- Presented 30+ client briefings and product demonstrations annually, consistently achieving high stakeholder satisfaction and contributing to a 90%+ client retention rate.
- Developed comprehensive training materials and onboarding workflows, reducing new team member ramp-up time by 30% and improving early-stage productivity.
- Served as Single Point of Contact (SPOC) for 5+ onshore client teams, achieving a 95%+ escalation resolution rate within agreed SLAs and reducing average response time by 40%.
- Enforced quality checklists and delivery artifact standards across 15+ simultaneous workstreams, achieving 100% compliance with client and regulatory requirements on every engagement.
- Applied disciplined budget controls and cost estimation frameworks across 10+ concurrent engagements, reducing budget variances by 20% and ensuring all projects were completed within approved financial parameters.
- Orchestrated weekly status reviews and structured reporting across 8+ active accounts, ensuring full executive visibility on milestones, risks, and dependencies.
Senior Associate (Module Lead)
Cognizant Technology Solutions
Gurgaon
11.2006 - 03.2019
- Led end-to-end project delivery as Module Lead, consistently exceeding Key Performance Indicators (KPIs) by ~20% annually.
- Orchestrated UAT cycles and production deployments for 12+ major releases, achieving a 98% first-time pass rate and zero critical post-deployment defects.
- Sustained 99%+ SLA adherence across all project phases, keeping client satisfaction scores consistently above benchmark targets throughout a 13-year tenure.
- Designed and executed 200+ comprehensive test cases per release cycle, achieving a defect escape rate below 2% and ensuring consistent delivery quality.
- Facilitated product demonstrations for 10+ new client implementations, translating feedback into targeted improvements that reduced post-launch support tickets by 20%.
- Oversaw code deployments, version control, and project documentation, ensuring 100% audit readiness and zero compliance incidents across all managed releases.
- Aligned 15+ team members with project objectives through structured capacity planning and strengths-based task allocation, improving sprint velocity by 18% and reducing rework.
- Championed initiatives that identified and improved three critical areas of operational inefficiency, leading to a 15% reduction in project delivery timelines.
Education
Post Graduate Diploma - Information Technology (PGDIT)
Symbiosis
Delhi01-2008
Master of Computer Application (MCA) - Computer Science
U.P. Technical University
Noida01-2005
Skills
Leadership & Team Management
Strategic Planning & Execution
Business Development & Client Management
Financial Analysis & Budget Management
Change Management & Process Optimization
Agile & Waterfall Delivery Methodologies
Stakeholder Communication & Executive Reporting
AI Workflow & Agent Orchestration
Accomplishments
- Received Bravo Award for independently leading 5+ simultaneous large-scale enterprise projects to successful completion, consistently meeting scope, timeline, and quality benchmarks.
- Drove project revenue growth from USD 1.5M to USD 3.8M by strategically managing large-scale initiatives and fostering sustained client engagement through exemplary delivery.
- Won 5 new projects within a single fiscal year by identifying expansion opportunities, structuring compelling proposals, and deepening existing client relationships.
Certification
Disciplined Agile Senior Scrum Master
Timeline
Senior Manager / Techno-Functional Leader
Axtria India Pvt. Ltd.
04.2019 - Current
Senior Associate (Module Lead)
Cognizant Technology Solutions
11.2006 - 03.2019
Post Graduate Diploma - Information Technology (PGDIT)
Symbiosis
Master of Computer Application (MCA) - Computer Science
U.P. Technical University