Amit Kumar

• Loadshare Network is spearheading logistics delivery solutions for the Beta city launch of ONDC’s pilot project Beta testing is taking place in 15 select cities before the national roll out. Loadshare Network provides Hyper local, Standard, SDD and NDD services for F&B and Groceries categories in these cities.

Roles & Responsibilities:

• Key Accounts Management
• Managing key accounts i.e., Hindustan uniliver & other corporate & Enterprise accounts
• Ops excellence, Client SLA meet, PTL & FTL business MOM growth
• Supervised team of ops & customer service employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
• Collaborated with upper management to improve customer service processes and support structures company-wide
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes

• RIVIGO is technology-enabled logistics company that aims to deliver reliability through their network and provide transparency to clients. Founded in 2014, it is disrupting sector, with its unique operational model and Cutting- edge technology, to consistently provide unparalleled delivery times to clients while improving quality of life of delivery people

At Rivio my primary job responsibilities entailed (Roles & Responsibilities):

• Key Accounts Management
• Managing corporate & enterprise long tail accounts i.e., TATA Steel, ITC Ltd, CS-Electric, Halonix, VLCC, Intex, Modi care, McNROE (Wild Stone), Marathon, Landis, etc.
• Business Development & MOM growth planning, forecasting and execution from the existing clients of assigned targets (load & revenue achievement)
• Managing end-to-end pan India E-com operations of Amazon, Flipkart, Myntra, Metro Cash and Carry and other leading E-com and Modern trade stores
• Managing Operations of Onboarding Team to meet SLA, timely compliant resolution and cost effective processing of end-to-end services
• Ensuring processes, procedures and risk maps are in place to achieve timely and robust operational readiness across functions
• Ensuring team development plans are in place and reviewed regularly
• Creation of team road map and team objectives
• KPI review and proactive approach to enhancement
• Building and developing strong working relationships between Operations, On-boarding clients and stakeholders
• Responsible for matters such as appraisals and disciplinary issues of team.

• Snap deal is Indian e-commerce company based in New Delhi, India

Roles & Responsibilities

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understanding customer needs and requirements and close sales over incoming calls/Chats
• Routing qualified opportunities to appropriate concerned for further development and closure
• Maintain and expand database of prospects within assigned territory, Category
• Perform effective online demos to prospects
• Reverse pickup execution upon complaints of clients
• Refund/Replacement execution as per service guidelines & Client requirements

Certificates:

• Outstanding Performance certificate of Top performer from RIVIGO for achieving highest Revenue/load
• Special Appreciation certificate from clients of RIVIGO i.e., UCB/Wild stone/CS- Electric etc. for extreme support and execution of Major projects & meet service requirements.