Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Technology Initiatives and Exposure
Timeline
Amit Kumar

Amit Kumar

Riyadh,Saudi Arabia

Summary

Experienced Senior Program Manager with a 20-year track record of success in collaborative, cross-functional teamwork in high-pressure environments. Skilled in project planning and managing multiple accounts simultaneously. Recognized for improving company revenue goals and meeting business objectives by assessing operational needs and developing cost-saving solutions. Versatile professional with experience in various roles, including Developer, Project Manager, Program Manager, Quality Assurance Consultant, Practice Manager, Presales Consultant, Delivery Manager, and Sr. Program Manager/Associate Director.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Senior Program Manager

Ijarah Finance
Riyadh, Saudi Arabia
12.2023 - Current
  • Oversee Portfolio, Program, and Project Management for Ijarah Finance initiatives (11 New Projects).
  • Develop project presentations and reports for executive review.
  • Track and communicate project status, timelines, and action items from inception to delivery.
  • Manage negotiations with external vendors and service providers to fulfill Ijarah's requirements.
  • Conduct technical and client meetings to enhance communication and stakeholder relations.
  • Chair project governance reviews and address challenges effectively.

Senior Program Manager

RAK Digital Assets Oasis
Dubai, United Arab Emirates
05.2023 - 11.2023
  • Providing Program Management support to establish the world's first Free Zone dedicated to digital & virtual asset companies pioneering in emerging sectors such as metaverse, blockchain, gaming, NFTs, DAOs, DApps, & other Web3related businesses in Ras Al Khaimah, UAE.
  • Oversee Salesforce and ERP implementations for RAK DAO while coordinating teams, resources, and vendor timelines.
  • Ensure alignment of diverse stakeholders with program goals.
  • Delegate priorities and maintain smooth business operations.
  • Manage negotiations with vendors and service partners.
  • Organize financial and operational data for budgeting.
  • Promote continuous improvement and optimize team operations.
  • Provide efficient customer service and handle challenging situations.

Associate Director

LTIMindtree
Dubai, United Arab Emirates
05.2022 - 05.2023
  • Drive customer satisfaction (CSAT) and customer management initiatives.
  • Ensure robust account governance, delivering value to customers and optimizing team performance.
  • Direct program and project management efforts to ensure effective delivery.
  • Manage delivery operations, handle escalations, and provide dedicated support, focusing on understanding customer needs and aligning delivery within planned effort and program scope.
  • Conduct delivery and technical reviews to maintain "Start-Green" and "Stay-Green" project statuses.
  • Manage revenue flow, meet targets, and enhance execution margins.
  • Oversee resource management, including onboarding, competency building, and prioritizing team well-being.
  • Foster relationships with key LTI Practice and WMG stakeholders for timely support.
  • Manage multiple customer accounts, including Lamprell Energy Limited, Yahsat, Malaffi, & HOW.

Delivery Manager

Wipro Limited
Dubai, Reading, United Arab Emirates, United Kingdom
11.2011 - 05.2022
  • Key involvement in critical project implementations as Delivery/Program Manager under DAAI, MSBU and GIS.
  • Effective management of Customer Satisfaction (CSAT) & Customer Relationship initiatives.
  • Providing Delivery Assurance from RFP to Implementation Phase.
  • Ensuring robust Account Governance by delivering value to customers & optimizing team performance.
  • Strategic revenue management, tracking accurate revenue flow, meeting targets, & enhancing execution margins.
  • Conducting Delivery & Technical Reviews for "Start-Green" & "Stay-Green" project statuses.
  • Implementing Proactive Quality Assurance (PQA) with a focus on escalation management.
  • Managing delivery processes, handling escalations, & providing dedicated Delivery Support.
  • Effective Resource Management, including onboarding, competency building, & fostering team health & happiness.
  • Establishing relationships with key Wipro Practice & WMG stakeholders for prompt regional support.
  • Collaborating with Sales & Pre-Sales teams to develop right efforts & propositions for opportunities, enhancing Wipro's Middle East footprint.

Manager IT

Easy Bill Limited, A Hero Group Company
Delhi, India
02.2010 - 11.2011
  • Product management, Customer management, Project management & Business analysis.
  • Fostered cross-functional collaboration to drive innovation and efficiency.
  • Collaborated with cross-functional teams to develop feasible solutions for product evolution.

Senior Engineer (System Analyst)

SPANCO Limited
Gurugram, India
09.2005 - 01.2010
  • Customer management, Business analysis, DB Administration & Team management.
  • Oversaw programming and quality assurance functions for software team.

Education

Bachelor of Technology - Electronics

Institute of Engineering and Technology, India
06.1999 - 08.2003

Diploma - Embedded System and VLSI Design

CDAC, Noida
02.2005 - 08.2005

Skills

  • Customer Satisfaction & success,
  • Delivery management
  • Portfolio/ Program/ Project Management
  • Change Management
  • Risk Management
  • Time & Quality Management
  • Cost of Delivery
  • Conflict management
  • Develop Talent & Foster Innovation
  • AGILE/ SAFe/ Lean
  • DevOps
  • ITIL/ ITSM
  • Costing & Budgeting

Accomplishments

  • Received an Appreciation Certificate from Wipro's leadership and the customer CIO for my role in transforming the Smart Grid Big Data Analytics Program from highly escalated account to the best account of the globe and assisting in developing the customer's Data Strategy & Roadmap.
  • Recognized as the Star of the Quarter (Delivery Manager) in Q4 2019-20 globally at Wipro Limited for effectively managing Middle East accounts, steering them towards successful closure, and contributing to outstanding business unit performance.
  • Received the Alpha Squad Award for outstanding performance in Q1 (2020-21) at Wipro Limited, leading the team to achieve the best deliveries and supporting the growth of Data Analytics Opportunities & Revenue in the Middle East Region.
  • Enabled the Ministry of Finance to become the First Federal Entity in the UAE with a State-of-the-Art Data Lake platform, resulting in recognition by the Finance Minister of the UAE for exceptional work and becoming the first vendor to receive such certification in the Ministry of Finance. This implementation significantly contributed to the Ministry of Finance developing its Data Strategy & Financial Roadmap through a data-driven approach and became one of the strongest case study for Wipro.
  • Successfully managed critical customer accounts, including the DEWA account valued at approximately $25 million, during my tenure as Delivery Manager at Wipro Limited in the ME Region.
  • Awarded best Vendor Project Manager for Thames Water, UK in Q3, 2016-17

Certification

Certified SAFe® 5.1 Scrum Master (SSM) – Certification ID – 55842881-9260 (due for renewal)

Technology Initiatives and Exposure

  • Windows Migration/ Rollouts
  • Infrastructure Optimization & Consolidation
  • Active Directory & Exchange Implementation
  • Cloud Transformation Projects
  • Data Centre Upgrade Projects
  • Cloud Computing & Datacentre Virtualisation Implementation
  • SharePoint/Dot Net/Java/EPM/ CRM/ ERP Application Development and Implementations
  • System Migration/ Integrations
  • Data Strategy & Roadmaps
  • Data Lake Implementation
  • Data Warehousing Implementation
  • Managed Service
  • Application Management Services

Timeline

Senior Program Manager - Ijarah Finance
12.2023 - Current
Senior Program Manager - RAK Digital Assets Oasis
05.2023 - 11.2023
Associate Director - LTIMindtree
05.2022 - 05.2023
Delivery Manager - Wipro Limited
11.2011 - 05.2022
Manager IT - Easy Bill Limited, A Hero Group Company
02.2010 - 11.2011
Senior Engineer (System Analyst) - SPANCO Limited
09.2005 - 01.2010
CDAC - Diploma, Embedded System and VLSI Design
02.2005 - 08.2005
Institute of Engineering and Technology - Bachelor of Technology, Electronics
06.1999 - 08.2003

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Amit Kumar