Summary
Overview
Work History
Education
Skills
Timeline
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Peeyush Dutta

Hyderabad

Summary

Results-driven operations leader with 20+ years of expertise in scaling operations, optimizing P&L, and leading high-performing teams across BPO, GCC, and KPO environments. Proven ability to drive profitability growth, process transformation, and risk mitigation while ensuring compliance and customer success. 32% YoY profitability growth & $2M+ cost savings through process optimization Led 500+ FTEs, driving leadership development & business transformation Supervised $2.6B global finance operations, enhancing risk & compliance frameworks Reduced fraud risk by 11%, improving customer experience & operational efficiency

Overview

23
23
years of professional experience

Work History

Senior Program Manager

Amazon
08.2022 - Current
  • Spearheaded strategic leadership for a 250 HC vertical with 5 Program Managers, managing 2.2M annual volumes and optimizing operational processes, reducing turnaround time by 30%
  • Boosted profitability by 32% YoY, generating $5M in additional revenue by implementing process automation and cost control measures
  • Delivered $1.2M in cost savings by transforming fraud detection frameworks using Machine Learning & Data Analytics
  • Led Incident Management & Root Cause Analysis (RCA), reducing incident resolution time by 45%, minimizing operational disruptions
  • Developed real-time dashboards and analytics tools, improving KPI tracking accuracy by 60%
  • Mentored 20+ high-potential employees, achieving a 40% leadership promotion rate within the team
  • Strengthened stakeholder & executive engagement, leading to a 15% improvement in cross-functional collaboration efficiency

Operations Manager

Amazon
10.2019 - 08.2022
  • Led a 500 HC team with 9 Ops Managers, processing 20M+ annual transactions, ensuring 100% compliance with risk and governance standards
  • Improved operational efficiency by 17% YoY, reducing manual effort through AI-driven automation
  • Reduced fraud incidents by 11%, mitigating financial losses of $3M annually through enhanced fraud detection models
  • Optimized workforce planning, reducing hiring time to a benchmark 60-day cycle, cutting hiring costs by 25%
  • Reduced customer complaints by 15% QoQ, achieving a 10% boost in NPS & CSAT scores
  • Partnered with finance and risk teams to improve budget accuracy by 20%, leading to better cost forecasting

Finance Operations Manager – Employee Expense & Corporate Card

Amazon
09.2014 - 10.2019
  • Supervised a $2.6B corporate card program with 530K+ annual expense reports, ensuring 98% compliance accuracy
  • Reduced processing times by 80%, cutting operational costs by $2M annually through automation and digital transformation
  • Implemented AppZen & Concur, improving policy adherence by 35% and reducing fraud instances by 20%
  • Led financial risk management, preventing $5M+ in potential losses through AI-powered fraud detection
  • Developed real-time financial dashboards, improving reporting efficiency by 50% and reducing manual reconciliation errors
  • Scaled operations with a global team of 70+ FTEs, achieving a 25% increase in productivity

Various Leadership Roles in Operations & Customer Service

HSBC, Deutsche Bank, Vodafone, GECIS
01.2002 - 01.2014
  • Reduced escalations by 35%, increasing customer satisfaction and boosting retention rates by 18%
  • Increased sales revenue by 19% YoY, implementing customer-first strategies and improving service delivery
  • Strengthened regulatory compliance, reducing policy violations by 40%
  • Drove cross-functional collaboration, leading to a 20% improvement in process alignment across departments

Education

Bachelor of Arts – Honours - Economics

Rajasthan College

Skills

  • P&L and Business Growth
  • Process Excellence/Optimization
  • Risk, Compliance and Governance
  • Customer Success/CSAT/NPS
  • Leadership Development/Employee Engagement
  • Project leadership

Timeline

Senior Program Manager

Amazon
08.2022 - Current

Operations Manager

Amazon
10.2019 - 08.2022

Finance Operations Manager – Employee Expense & Corporate Card

Amazon
09.2014 - 10.2019

Various Leadership Roles in Operations & Customer Service

HSBC, Deutsche Bank, Vodafone, GECIS
01.2002 - 01.2014

Bachelor of Arts – Honours - Economics

Rajasthan College

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Peeyush Dutta