Dhanashree Tapsale
Senior Program Manager
Pune
Summary
Organized Senior Program Manager committed to excellence with over 18 years of strategic goal and key objective development experience. Leverages Program Management to cultivate and grow relationships with key clients and manage program portfolio of $200000. Skilled in Supplychain best practices for process improvement.
dhanashreetapsale@gmail.com +91 9822822663 Organized Senior
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Senior Program Manager
E2open
Pune
06.2022 - Current
- Identified system needs and designed processes to support business requirements.
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Mentored and led new employees to enhance Supply Planning program production.
- Mentored and supported 15 Solution Architects, Engineering Leads Professional Services department employees to create strong workplace culture.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
Manager
E2open India Pvt Ltd
01.2017 - Current
- Customer Success Engineering Global Support
- Operational leadership: Leading India Professional Services team which include DI, DMS and BI team
- Drive delivery of Micro Strategy/BI reports by engaging in development and by coordinating development across the team
- Ensure Communication and collaboration with product, engineering, marketing, operations and services teams to facilitate enhancement requests, resolve product related issues, and capture quantifiable business value
- Stakeholder Management, Implementation of process-oriented work streams for service delivery, development and implement process for better execution and on time deliveries
- Responsible for Training and Development, people growth and provide diversified options according to the capabilities of the team members to excel.
Principal, Delivery Manager
Global Services Pvt. Ltd
Pune
08.2015 - 01.2017
- Services
- Provide operational and people leadership for Data Services, IOC, Service Desk, IT-Infrastructure Services function
- Leading Data Services team which includes Distributed Database team, Business Intelligence team, Data Integration team and Content Management team (i.e
- Unstructured data handling applications/ tools support), with added responsibilities of other service areas like Service Desk and IOC (Integrated Operation Center)
- Being a single point of contact for escalated issues
- Ensuring responses and meeting SLAs on various severity levels
- Act as PGS IS leader contact at Pune office, to remotely assist respective IT-Infrastructure teams & leadership of US Home Office
- Regular interactions, effective coordination and influencing home office leadership and stakeholders for the functional areas
- People Management: Performance Appraisals, Feedbacks, and development plans for the team
- Status reporting, metrics capture & analysis
- Establish and continually improve management and execution processes including risk management, communication, quality & service levels
- IPSAT and EOS are 2 key factors which have been key areas as a leader
- Where have achieved 84% in EOS which is one of the highest rating PGS where the average is at 73.25
Manager
MeadWestvaco India Pvt Ltd
Pune
04.2013 - 08.2015
- Global Logistics and Supply Chain Analysis
- Analyze competitive market strategies through analysis of related product, market, or share trends
- Communicate with suppliers, customers to stay abreast of industry trends
- Manage timely flow of Business Intelligence Information to users
- Generate standards or custom reports summarizing business, financials, or economic data for review by executives, managers, clients, and other stakeholders
- Maintain and update business intelligence tools, database, dashboard, systems or method
- Document Specification for business intelligence reports, dashboards, or other outputs
- Project Management: Handled ETL (extract, transform, load) processes development using Informatica, Data warehouse architecture and optimization, SAP Business Warehouse development and Maintenance.
Business Analyst
MeadWestvaco India Pvt Ltd
Pune
08.2011 - 04.2013
- Global Supply chain
- Review existing or incoming data for accuracy, usefulness, quality or completeness of documentation
- Determine Data Warehouse based on requirements & use cases for the Application, Project Planning and Execution as per agreed SLA
- Requirement gathering with Stakeholders Located at different Geographic locations (MWV Global SCM Leadership Team)
- Create the design specification and ETL functional specifications
- Create mappings /workflows in Informatica 9.1 to extract Vendor Master, Material Master, Purchase Order and Invoice data from different source system like SAP, JDE, Baan, Navision, Flat files, Oracle, etc
- Use incremental loading method to load the source system data into SAP BW, Handle the Error handling process to capture the reject rows.
Senior Executive
Maersk Global Service Centre
03.2009 - 08.2011
- Business Process Improvement
- Worked as Project Leader Green Belt for APMM, handled various improvement projects related to enhancement of service delivery of Service Desk
- Maintained regular interaction with stakeholders for understanding of business requirements
- Evaluated Process Performance (Voice of Process) to ensure alignment to VOC
- Involved in eradication of waste in existing process, identification of root cause of issues and implementation of remedial measures
- Ensured smooth handover of project to Process
- Managed project related to Dashboard creation for reporting and analysis of various IT
Business Analyst Service Desk
Maersk Global Service Centre
Pune
04.2005 - 03.2009
- Maintain records of daily data communication transactions, Problem and remedial action taken, or any other activities to tract the incident reported
- Develop training materials and procedures, Worked on BMC Remedy software for incident and problem management
- Maintain knowledge repository for known Errors, Learning and Development to improve ITIL Process.
Education
Master of computer Management (MCM) -
MIT School of Management Pune University
Bachelor of computer Science (BCS) - undefined
Swami Ramanand Teerth Marathwada University
Skills
Delivery ManagementIT Infrastructure ManagementIT Service Management/OperationsStrategic PlanningLeadership SkillsSuppychain operationsIncident ManagementCoaching & MentoringService DeliveryData Engineering and AnalyticsPerformance driven professional who excels in working with cross-functional teams; To take up a challenging role in a challenging international environment, with a consistently innovative and having a strategic vision”Location Preference: PuneProfile SummaryComputer management Post Graduate with Total 16 years of experience; including 8 years in Leadership roles in Fortune 500 company which included Infrastructure Management / Service Management / IT Operations /Analytics and Data warehousingCertified Six Sigma Green Belt with working knowledge on Project ManagementSkilled in executing IT Infrastructure Support and IT Infrastructure related projects for Manufacturing, IT, Logistics, Finance and Service industrySignificant exposure in various aspects of IT Operations, Logistics, Supply chain and project management Experience in reporting & analytics, Data Warehousing, Spend & WAPD analysis, Workload Management, Work TransitionExperience in achieving stiff targets & drive numbers in varied skills and able to maintain quality with focus on standardizationUnique blend of visionary leadership with expertise with excellent motivational skills to sustain growth momentum while motivating peak individual performancesAbility to work with progressive levels of management Demonstrated ability to communicate effectively and professionally with internal and external associatesCapable of defining business objectives and integrating resource strengths to deliver performances aligned to overall objectives Extensive experience in leading global cross-functional teams in Information technologies, Data warehousing, Data Mining, and SCM Operations
Implementation planning
Simultaneous Development Team Management
Project cost management
Deployment plans
Scope management
Project coordination
Agile Methodology
Work Breakdown Structure (WBS)
Negotiation
Strategic planning
Certification
Microsoft Certified Professional (MCP)
Timeline
Senior Program Manager
E2open
06.2022 - Current
Manager
E2open India Pvt Ltd
01.2017 - Current
Principal, Delivery Manager
Global Services Pvt. Ltd
08.2015 - 01.2017
Manager
MeadWestvaco India Pvt Ltd
04.2013 - 08.2015
Business Analyst
MeadWestvaco India Pvt Ltd
08.2011 - 04.2013
Senior Executive
Maersk Global Service Centre
03.2009 - 08.2011
Business Analyst Service Desk
Maersk Global Service Centre
04.2005 - 03.2009
Master of computer Management (MCM) -
MIT School of Management Pune University
Bachelor of computer Science (BCS) - undefined
Swami Ramanand Teerth Marathwada University