Arun Krishnan
Senior Technical Program Manager
Pune,Maharashtra
Summary
Innovative and Enthusiastic Project/Program Manager with over 16+ years of deep experience in Siebel & Oracle Products and a passion for building relationships and exceeding client & management expectations.
Proven success in the areas of Pre-Sales, Requirements Gathering & Solution designing, Project management, Delivery Management, Budgeting, Transition, Software and New product implementations, Proof of Concept Implementation, Process re-engineering, CRM Solution Implementation (Siebel CRM) and Cloud Transformation.
Strong skills in team building, communication and presentation, as well as inter-department and executive client relations and account management.
Exposure to variety of functional domains which includes Insurance, Banking and Telecom. Worked as Application Programmer/Technical Lead/Functional Lead in Application Development, Managed Services projects from inception to implementation as Architect, DevOps Consulting and Oracle Policy Automation Designer.
Presently associated with Tata Consultancy Services as a Program Manager and Enterprise Architect for Telecom domain. Contributing in pre-sales (RFP, RFI), Solutioning and Business Development widely. Managing the programs of CRM implementation, Data Migration, Technology Consulting , Transition and Cloud Transformation (migration), Application Modernization.
Supports customer's organizations to solve issues, create value, maximize growth and improve business performance (GAP Analysis). Helping the organizations to improve their performance, operating primarily through the analysis of existing organizational problems and the development of plans for improvement.
Helping the client to move towards Cloud. Apply business skills to provide objective advice and expertise and help an organization to develop any specialist skills that it may be lacking.
Evaluate and assess various Banking/Telecom/CRM packages (CRM,BRM,OSM) by the feature set, technically (Configuration / Integration / Customization) and also their fitment for project / proposal/ strategic relationship.
Managed and executed all the phases of transition for banking and insurance clients in Australia (APAC). Contributing in Pre-Sales (RFP, RFI), Solutioning and Business Development widely.
Managing the multiple projects of implementation and customization of Siebel, Oracle Policy Automation and Weblogic Applications, Transition/Transformation and Application Modernization
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Technical Senior Program Manager
Tata Consultancy Services
Pune
04.2022 - Current
- Experienced and competent Technical Program Manager with more than 16 years of experience applying technical background to exceed engineering and business needs
- Accountable for managing entire scope of Program, from prioritization to delivery
- Responsible for getting to crux of clients' needs, creating water-tight project plans and ensuring exemplary delivery on time and within budget
- Ensuring adoption of best-practice project management tools, processes and techniques
- Leading project teams of 25+ members in delivery of client requirements from inception to completion
- Identifying and quantifying external/internal risks affecting project implementation
- Establishing overall success criteria for project, including; time, cost, technical and performance parameters
- Coordinating and managing all project activities, & ensuring project deliverables are achieved to plan
- Drawing up detailed plans of how to achieve each stage of project
- Preparing status reports for use in communication to stakeholders
- Maintaining accurate program information to enable accurate records of contract history to be accessed
- Communicating project direction to clients and other partners (client's vendors)
- Experience in Technical Skills
- Worked as Developer/Technical Lead/Technical Architect for Siebel CRM and Oracle Products
- Worked as Technical Architect for Oracle - Application Modernization, Enabling Backups, Site
- Isolation, Disaster Recovery, Dry Runs, Configuration Management, Release Management and Change
- Management
- Worked as Consultant for DevOps
- Experience in Functional Skill
- Requirements gathering and solution's, Developing BRD, Functional Lead of CRM Portfolio for
- Telecom in MEA region
- Worked in following domains/product implementation – o Telecom Customer Dashboard for Portfolio Application monitoring
- DevOps enabled on Customer adopted Technology.
Technical Project Manager
Tata Consultancy Services
Pune
11.2021 - 02.2023
- Overall ownership of project's Cross-Functional Deliverables, within timelines, allocated resources
- Project Budget and customer satisfaction
- Create project plans and schedules and track progress against each plan
- Establish project milestones that reflect realization of agreed business benefits within time frame and budget
- Identify and track milestones, deliverables, changes and dependencies within schedule
- Identifying project risks and issue, along with mitigation and contingency Plans
- Conduct Weekly/monthly review meeting with TCS and client leadership teams for key achievements and call out
- Build high performance, cross functional teams to drive completion of project objectives
- Ensuring agile principles are practiced during Sprint Lifecycle of initiation, planning, execution and closure
- Solution designer for Application Infrastructure and Database requirements and to establish integration with existing systems.
- Managed 7 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
Service Delivery Lead and Technical Architect
Infosys
Pune
07.2019 - 10.2021
- Resource and Performance Management (30 on/offshore mix)
- Senior Stakeholder Management (to Executive level)
- Communication (chairing meetings, preparing packs etc.)
- Reporting, MI, KPI/SLA management
- Risk Assessment and management (RAG)
- Service Impact and change mitigation
- Continuous Service improvement plans
- Building business relationships
- Managing 3rd party suppliers
- End-to-end service plans and definition
- Managed training of onshore and offshore colleagues
Technical Project Manager / Scrum Master
Infosys
Sydney
03.2018 - 06.2019
- Facilitate Scrum Events (Planning, Daily Scrum, Sprint Review & Retrospectives) along with team
- Working with PO on Product Roadmap, manage prioritization & trade-offs among
- Published committed Sprint objectives & tracked via relevant metrics/Dashboard (Velocity, Burn down
- Chart, Test Execution Status etc.)
- Risk Mitigation with continual Review Mechanism with Internal/ Client Teams & handling Change
- Management during Project Execution Phases
- Resolved Impediments raised by team members, enabling successful delivery in frequent releases
- Coordinated with client(s), stakeholder(s) and team(s) to keep Product Backlog groomed
- Coordination with development teams, PO, Business and stakeholders to align & ensure mutual understanding on process/practice
- Experience in Technical Skills
- Worked as Technical Architect for Oracle - Transition, Application Modernization, Enabling Backups
- Site Isolation, Disaster Recovery, Dry Runs, Configuration Management, Release Management and
- Change Management
- Worked as Technical Architect for Oracle Policy Automation
- Worked as Consultant for DevOps
- Experience in Functional Skill
- Requirements gathering and solution's, Developing BRD, Functional Lead of CRM Portfolio for
- Banking Client in APAC region
- Worked in following domains/product implementation –o 360 degree customer details page for Banking customer (Customized User Interface)o Mobile Application for Personal Banking (Supported on Mobile, Tab)
DevOps Solution Design and Senior Consultant
Infosys
Sydney
05.2017 - 02.2018
- Determined areas for improvement and implemented processes to alleviate problems.
- Analyzed problematic areas to provide recommendations and solutions.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Evaluated clients' needs and created plan of action to provide solutions.
- Brought Significant Business from client with this feature.
- 1 Million deal signed.
- Performed business research and financial analysis.
- Identified new revenue ideas and opportunities within existing markets.
- Streamlined processes to cut downtime and optimize employee productivity.
- Developed custom solutions based upon clients' strict requirements.
OPA Admin, OPA UI Designer, Fins Application Release Manager
Infosys
Pune
04.2016 - 04.2017
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Created presentations and infographic for platform release enhancement communications.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
- Planned and orchestrated end-to-end processes
- Analyzed user behavior and feedback to optimize design and user experience.
Technical Project Manager / Scrum Master
Infosys
Pune
03.2014 - 04.2016
- Facilitate Scrum Events (Planning, Daily Scrum, Sprint Review & Retrospectives) along with team
- Working with PO on Product Roadmap, manage prioritization & trade-offs among
- Published committed Sprint objectives & tracked via relevant metrics/Dashboard (Velocity, Burn down
- Chart, Test Execution Status etc.)
- Risk Mitigation with continual Review Mechanism with Internal/ Client Teams & handling Change
- Management during Project Execution Phases
- Resolved Impediments raised by team members, enabling successful delivery in frequent releases
- Coordinated with client(s), stakeholder(s) and team(s) to keep Product Backlog groomed
- Coordination with development teams, PO, Business and stakeholders to align & ensure mutual understanding on process/practice
- Experience in Technical Skills
- Worked as Technical Architect for Oracle - Transition, Application Modernization, Enabling Backups
- Site Isolation, Disaster Recovery, Dry Runs, Configuration Management, Release Management and
- Change Management
- Worked as Technical Architect for Oracle Products
- Worked as Consultant for DevOps
- Experience in Functional Skill
- Requirements gathering and solution's, Developing BRD, Functional Lead of CRM Portfolio for
- Banking Client in APAC region
- Worked in following domains/product implementation – Customer conversation feature for Banker (OPA Design Rules)
- Customer Credit Reports (CRM service exposed as API integration for Oracle Banking Platform)
- Siebel upgrade specialist and Consultant
- Planned, designed, and scheduled phases for large projects
Lead, Senior Technical Lead
Infosys
Pune
09.2013 - 02.2014
- Siebel application upgrade - IP 2014
- Assessed project milestones and team performance to keep staff on-task.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Organized system operating procedures to strengthen controls.
- Coached team members in techniques necessary to complete job tasks.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced interfaces to promote better functionality for users.
- Developed technical solutions to diverse operational problems.
Tech Lead Siebel, Telecom Application Owner, Application Advisor, Technical Lead/Release Engineer
Tech Mahindra
Pune
07.2012 - 08.2013
- Deployment Manager
- Service Improvement Owner, Siebel Administration, Release Manager, Application Service Lead, Service Improvement Track Lead for Line of Business
- Worked as IT Engineer with following Role and Responsibilities
- SME- Understand requirements of functional design and develop technical implementation plan for Release Build- Delivered code in CRM using Unix Shell Scripts and DevOps- Create and Execute UT scripts- Transition to test team and support for defect fix- Implement application at client site (Production support)- Customization and Implementation of Telecom customization's
- Functional Expert- Create and modify functional design for new requirements and change request
- Support to pre-sales team for GAP analysis in Customer portfolio
- Support to end user to understand Telecom product (Fiber on premise)
- Implementing LEAN process across portfolio
- Telecom Product Workshop for Fiber on premise.
- Planned, developed, and implemented strategies to convey information with key decision makers
- Anticipated responses and prepared clear and articulate answers
- Planned, scheduled, and delegated daily work to team of employees
- Produced detailed reports outlining key issues and proposed solutions
- Managed team performance by training, mentoring, disciplining, and motivating employees
- Gathered and analyzed customer feedback to inform product and service improvements
- Built and maintained relationships with clients to provide ongoing support
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues
Tech Lead Siebel, Telecom Application Owner, Application Advisor, Deployment, Improvement Owner, Siebel Administration, Release Manager, Senior Technical Associate
Tech Mahindra
Milton Keynes
05.2010 - 06.2012
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Anticipated responses and prepared clear and articulate answers.
- Investigated system issues and implemented resolutions to reduce downtime.
- Evaluated and adopted new technologies to address changing industry needs.
- Identified value opportunities to exploit product for maximum business effectiveness.
- Coordinated scheduled releases and updates.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded expenses and maintained accounting records.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Executed record filing system to improve document organization and management.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Consulted with customers to assess needs and propose optimal solutions.
- Planned, scheduled, and delegated daily work to team of employees.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Created presentations and info-graphic for platform release enhancement communications.
Application Techno Functional Specialist, Release Engineer
Tech Mahindra
Pune
04.2009 - 04.2010
- Automation SME
- Siebel Administration
- Analyzed marketing data and trends to identify opportunities for improvement.
- Built and managed relationships with key clients and partners to drive growth.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
Technical Associate
Tech Mahindra
Mumbai
07.2007 - 03.2009
- Siebel EAI
- Siebel EIM
- Siebel Configuration
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Certificate Programme - Innovation And Information Technology Management
IIM
Bangalore11-2023
Bachelor of Engineering (BE) - Computer Engineering
Bharati Vidyapeeth
PuneDiploma - Computer Technology
Bharati Vidyapeeth
Pune06-2004
Skills
- Enterprise Architect
- MultiCloud Architect
- Problem Solving
- Program Management
- Managed Services
- Service Delivery
- Portfolio Planning
- Software Engineering Management
- Strategic planning
- Team building
- Delivery Management
- Enterprise software implementation
- Client Relationship-Building
- Technical Presentations
- Technical Performance Monitoring
- Effective Customer Communication
- Process Improvement Initiatives
- Strategic Planning
- Technology Planning
- Product Release
- Technical Competency
Certification
Google Cloud - ACE
Oracle Sale Cloud
Oracle Cloud Infrastructure 2023 Foundation
OCI - Multicloud Architect
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsAccomplishments
- Enabled New Million dollar Business on numerous occasion.
- Saved Millions on various programs for clients.
- Client satisfaction and precision delivery.
- Part of many large scale feature rollouts for various clients across the globe,
- Certified Oracle and Google Professional.
- Skilled LinkedIn professional on Google Cloud Platform.
Timeline
Technical Senior Program Manager
Tata Consultancy Services
04.2022 - Current
Technical Project Manager
Tata Consultancy Services
11.2021 - 02.2023
Service Delivery Lead and Technical Architect
Infosys
07.2019 - 10.2021
Technical Project Manager / Scrum Master
Infosys
03.2018 - 06.2019
DevOps Solution Design and Senior Consultant
Infosys
05.2017 - 02.2018
OPA Admin, OPA UI Designer, Fins Application Release Manager
Infosys
04.2016 - 04.2017
Technical Project Manager / Scrum Master
Infosys
03.2014 - 04.2016
Lead, Senior Technical Lead
Infosys
09.2013 - 02.2014
Tech Lead Siebel, Telecom Application Owner, Application Advisor, Technical Lead/Release Engineer
Tech Mahindra
07.2012 - 08.2013
Tech Lead Siebel, Telecom Application Owner, Application Advisor, Deployment, Improvement Owner, Siebel Administration, Release Manager, Senior Technical Associate
Tech Mahindra
05.2010 - 06.2012
Application Techno Functional Specialist, Release Engineer
Tech Mahindra
04.2009 - 04.2010
Technical Associate
Tech Mahindra
07.2007 - 03.2009
Certificate Programme - Innovation And Information Technology Management
IIM
Bachelor of Engineering (BE) - Computer Engineering
Bharati Vidyapeeth
Diploma - Computer Technology
Bharati Vidyapeeth
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