Amit Kumar

• Leveraging technologies to optimize operations, create efficiencies and maximise revenue.
• Overseeing and directing Payroll procedures, ensuring compliance with Laws and Tax obligations.
• Supervising the Payroll team and maintaining accurate Payroll records.
• Working on cloud based platforms, AWS, API Integrations Automation.
• Rectifying any Payroll issues, W2 corrections and resolving any out of balance.
• Monitoring US Taxing and compliances.
• Working on setting up General Ledger and tracking time and attendance.
• Working on AI guarded Implementation.
• Collaborating with Development and GPT teams to promote automation of processes.
• Actively involved in testing of new tools, software introduced in the space.
• Championed innovation initiatives within the organization, driving adoption of new technologies for competitive advantage.
• Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
• Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
• Led cross-functional teams for successful project delivery within tight deadlines.
• Evaluated emerging technologies, making strategic recommendations for future integration in existing systems.
• Performing a Root cause Analysis to understand and rectify any recurring issues.
• Creating process reports like Backlog management, Production and other KPIs of the team.

• Leading team which processes US payroll , managing payroll for more than 6000 headcount along with payroll activity working on upcoming implementation, transition project.
• Managing On-cycle & Off-cycle payrolls for hourly and salaried contractors on Weekly & Biweekly basis for multi-state payrolls via ADP for approx. 3500 employees.
• Coordinate all payroll record keeping processes and identify payroll discrepancies and process necessary
  corrections.
• Taking care of new hires and terminations of consultants in ADP and NPS for the team.
• Keeping track of payroll related adjustments (e.g., retro hours, pay rate change, paycheck reversals and
  transfer cases).
• Work with HDL, HCM Extract tools for data loads
• Design and Develop OTBI and BI Reports
• Update payroll records by reviewing and approving changes in W4- exemptions, banking information & Job
  Titles etc.
• Taking care of client’s queries related to their payrolls.
• Responsible to pass amendment and issue W2-C to employees in case of any correction needed in W2’s.
• Reconciliation of 940 & 941 forms.
• Uploading GL files in QuickBooks (Enterprise) after payroll processing.
• Preparing H1-B’s recon statements.
• Resolved all Tax, garnishments, prior company IRS registrations, SOD's Local/State, and all tax related issues.
• Managing employee records to include processing new employees, maintaining sick, PTO and vacation accruals, ensuring benefits deductions, entering garnishments, and performed employment verifications.

TEAM MANAGEMENT:

• Discussing with members / peers / supervisors & implementing best practices in payroll operations.
• Responsible for error free deliverables.
• Process/Review of Payroll highlights, headcount reconciliations & Pay variance checking.
• Query handling of employees & offices on SLA basis
• Conduct Trainings and Knowledge Transfer sessions to new joiners.

• End to end Implementation Senior, – Implementation Connections.
• Part of East Core team, offering effortless client experience.
• Setup Payroll Migration for RUN Clients to Workforce Now.
• Resolve escalations, tough clients for team members, reassigned by Leaders.
• Working in close sync with Leaders to ensure team’s work is smooth despite service disruptions and be available to pitch in support as appropriate.
• Assist team members and share sample email templates, project plan and PPT.
• Share best practice, conflict management & resolution tips, pointers with team members across all regions whenever reached out for any assistance.
• Collate team data, share with leaders on Smart compliance, NPS Predictions, Starts, Backlog.
• To Mentor and Coach new Team members with product, process and email writing skills and rationale to make it win-win situation in case of difficult scenarios.
• Keep team morale high, motivated in case of Hits and Misses, ensuring TEAM SPIRIT is high, and all work as ONEADP.
• Conducting team briefs, sharing updates, timely follow ups.
• Mentoring new team members and worked as Subject Matter Expert.

Analyst- Assistant Team Leader- 2018

• Co-ordination with Clients, Operations, Quality and other departments.
• Maintaining all reports and data.
• To conduct soft skill session for all batches.
• To conduct Update session for all team members.
• To do the dip check on the floor of respective team.
• Process Training to the new recruiters and finding errors committed by the associates.
• Calling the customer as and when required and verifying the details and entering the data in Siebel.

Sr. Executive- Retentions/Upgrades – 2017

• Offering and selling the best deals according to the needs and requirements of the customers and keeping them intact.
• Preparing plan of action to achieve the given targets.
• Sending STATS across the team.
• Maintaining the reports related to appraisal.
• Preparing the Plan of action to reduce the Absenteeism.
• Assisting new OJT batches for taking chats.

Executive- International Customer Operations UK – 2016

• Customer support and troubleshoots hereby providing the best customer services.
• Worked with Customer Retentions team and making outbound calls to our customers offering the best possible resolution to their satisfaction and retaining them with Vodafone.

A Production Engineering with over 3+Years of experience in Structural steel fabrication, Erection & Estimation in Construction and Manufacturing industry with well-known multinational organization as per ISO system.

• Different types of welding process i.e. SMAW, SAW etc. Testing of welding by DP test, Radiography Test, Ultrasonic Test.
• Site work experience for structure erection, equipment erection and Assembly works, Air leak test.
• Construction of OIL and GAS storage tanks for GULF PETROCHEM.
• Handling of Site pre commissioning and commissioning.
• Handling client meeting and interacting with them regarding the progress of the project