AMIT KUMAR
Key Accounts & Management
New Delhi
Summary
Oriented Professional with more than 6 years' Experience in the field of SCM and strong background playing a vital role in the development management, growth and retention of key accounts for a wide range of organization. Developing a solid and trusting relationship between major key clients and company. Resolving key client issues and complaints. Managing communications between key clients and internal teams. Strategic planning to improve client results. Meeting all clients' needs and deliverers according to proposed timelines.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Key Account Supports (CS) & Operational
B4 Logistics Service Pvt. Ltd.
09.2021 - Current
- Export and Import
- Ensuring products reaches to the end customer on time
- Achieved client loyalty through quality, productivity, service and proactive management
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
Key Account (Customer Support Executive)
Excel Cargo India Pvt. Ltd.
12.2019 - 09.2021
- Handling inventory in order to ensure ready availability of material to need production/dispatch targets
- Customer care complaint handling, order processing, good delivery and consignment
Key Account (Data Entry and Customer Support Executive)
Rworld Express Pvt. Ltd.
11.2018 - 12.2019
- Handling FTL & PTL for Major client
- Providing various report to the management delivery and pickup from the first mile to till last mile operations
- Tracked and traced air shipments in order to maintain current status information
- Follow up the load with airlines and vendor till reach the load at destination
- Ensure the correct products and services are delivered to customers in a timely manner
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for account
Education
Bachelor of Arts - Economic Honours
Maharishi Dayanand University
Rohtak, Haryana 01.2013 - 01.2017
Intermediate - undefined
CR Bhartiya Mandir Balawas Jat
Rewari, Haryana 01.2011 - 01.2012
Matric - undefined
Mahalawat Public School
Alwar, Rajasthan 01.2009 - 01.2010
Skills
- Key account management
- B2B
- B2C
- MIS Report Preparation
- Proficient in MS-Word
- Proficient in MS-Excel
- Proficient in PowerPoint
Timeline
Key Account Supports (CS) & Operational
B4 Logistics Service Pvt. Ltd.
09.2021 - Current
Key Account (Customer Support Executive)
Excel Cargo India Pvt. Ltd.
12.2019 - 09.2021
Key Account (Data Entry and Customer Support Executive)
Rworld Express Pvt. Ltd.
11.2018 - 12.2019
Bachelor of Arts - Economic Honours
Maharishi Dayanand University
01.2013 - 01.2017
Intermediate - undefined
CR Bhartiya Mandir Balawas Jat
01.2011 - 01.2012
Matric - undefined
Mahalawat Public School
01.2009 - 01.2010
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