AMIT KUMAR

House No-372, Gali no-3b Village Pochanpur Dwarka sector 23 New Delhi,DL

Summary

Results-driven Customer Service Executive with a successful track record in managing multi-state distributed businesses. Skilled in recruiting, training, and retaining top-performing teams. Motivating leader adept at cultivating strategic partnerships to drive key business objectives. Experienced in change management, management transitions, and merger integrations. Strong interpersonal and communication abilities in overseeing matrixed organizations.

Overview

years of professional experience

Work History

Business Development Executive

Axis Bank Ltd

06.2023 - 06.2025

Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Communicated directly flash over call with customers and partners to build strong business networks and relationships.
Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
Negotiated client contracts and agreements to cultivate profitable business transactions.
Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.

Education

Bachelor Of Business Administration -

D.A.V College, Abohar ( PU)

Intermediate -

L.R.S DAV School

Matriculation -

Govt Co-ed Sr Sec School

Skills

Client relationship management
Effective verbal communication
Collaborative teamwork
Business development strategy
Skilled in prioritizing tasks efficiently

Operational management
Development of sales compensation
Proficient in systems knowledge
Customer acquisition strategies

Declaration

I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.

Signature

Amit Kumar..........................

Date.......................................

Timeline