Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Amit Kumar

Amit Kumar

Lead, Sr Program Manager
Gurugram

Work Preference

Desired Job Title

Lead – Technical Program Management, Digital Delivery Head, BFSIDelivery Manager, TelecommAssistant DirectorProject Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Gurugram, IN
Open to relocation: Yes

Salary Range

4500000/yr - 6000000/yr

Important To Me

Company CultureCareer advancementPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

Innovative IT Governance Specialist focused on building responsive IT organizations that enhance customer satisfaction. Delivered impactful project outcomes through effective stakeholder management and risk mitigation strategies, improving operational performance across diverse technology initiatives.

Overview

1
1
Certification
26
26
years of professional experience

Work History

Lead – Technical Program Management, Digital

Sony Pictures Networks India Private Limited
03.2021 - Current
  • Led product requirements for web, mobile web, Android, iOS, and smart TV platforms.
  • Lead all the integration for the B2B integration.
  • Oversaw delivery of main sprint and maintenance sprints across all platforms following Agile methodology.
  • POD structure designed and implemented for continuous delivery.
  • Technology Roadmap for the next 5 years along with map power, financial budgeting, and role definition Generation with the help of Hay Group (Hay Group is a global management consulting org.)
  • Outlined primary duties for role.
  • Lead end-to-end program delivery, including planning, timeline management, risk assessment, and resource allocation.
  • Manage multiple large-scale projects simultaneously, ensuring they are delivered on time and within budget.
  • Ensure cross-team alignment on program goals, timelines, and deliverables.
  • Act as a point of contact between senior leadership, product teams, content creators, marketing, and technical teams.
  • Ensure clear communication of program objectives, progress, risks, and changes to all stakeholders.
  • Facilitate collaboration across different business functions.
  • Strategy & Roadmap Development:
  • Collaborate with leadership to define the OTT platform's long-term roadmap, including content acquisition, technology enhancements, and user experience improvements.
  • Align programs with business priorities and objectives, contributing to the overall OTT strategy.
  • Risk Management & Problem Solving:
  • Identify potential risks to the program and implement mitigation strategies.
  • Solve complex problems that arise during project execution by coordinating with cross-functional teams.
  • Performance Tracking & Reporting:
  • Track and measure program performance using KPIs and analytics, ensuring that each project meets its intended goals.
  • Report regularly to senior leadership on the status of programs, including successes, challenges, and potential improvements.
  • Process Optimization:
  • Identify and implement improvements to program management processes, driving efficiency and scalability.
  • Develop and maintain program documentation, including project plans, timelines, and status reports.

Delivery Head, BFSI

Wipro TECHNOLOGIES LTD.
11.2018 - 03.2021
  • Lead TOS (Total outsourcing) deal for the Indian Government TPA encompassing 4 National Insurance companies, ensured smooth and successful operation, and new phase delivery.
  • Strategic blueprint of the Application, infra delivery architecture, Operation, and Maintenance.
  • Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters.
  • 6.5/7.0 CSAT, Right Governance, Proactive Communication, and right technical guidance helped the team turn the failed project to a success.
  • Achieved 6.5/7.0 CSAT through right governance, proactive communication, and technical guidance, transforming a failing project into a success.
  • Reporting to the GIPSA Board of Directors on the Current Status of Affairs & Suggestions for the way forward.
  • Set up live call centre, resulting in 33% operating margin improvement (up from 10% loss).

Delivery Manager, Telecomm

Wipro TECHNOLOGIES LTD.
11.2013 - 10.2018
  • Led multiple Transformation, MS, Infra, Testing Programs $80 m across Geos for one of the Telecom giant Telenor global SPs and Technology domains, such as
  • Cloud Hosting of MVNO and Managing day to day operations
  • Optimized processes, negotiated contracts, and offshored operations, resulting in 2m USD savings for system integrator and a 30% improvement in bottom-line margin.
  • Process champion, SLA/KPIs management, Contract management, and overall customer satisfaction
  • Agile way of operating model in a crowdsourcing platform
  • IoT end-to-end landscaping for which will generate consolidated reports for the Global team, which will save a lot of time and consolidation of data from all the 5 geographies where Telenor runs the services.
  • Achieved 15% year-over-year revenue growth and 4% increase in bottom-line through cross-sales and upsells.
  • Cross sale, Up sale in multiple geos helped garner 20m USD revenue for Telenor for the technical support service area.
  • Generated 20m USD revenue for Telenor in technical support services through cross-sales and upsells across multiple geographies.
  • Won Analytics deal for SI, spearheaded the delivery, successfully delivered in -Hadoop-ODI-Hexadata platforms.
  • Solution Architecture, Large deal RFPs facilitation and closure.

Assistant Director

MTS India Pvt Ltd
05.2010 - 11.2013
  • Led post-paid services rollout for Pan India, overseeing vendor technical evaluation, solution integration, and customization of TCS 'Sales Force automatic solution.'
  • FORIS CRM, Foris Billing, Foris Roaming, and Foris Dealer Management and inventory system roll out for all the green field circles.
  • Newgen DMS rollout for Document management systems.
  • EBPP Solution for Post Paid Bill Presentation on the internet, and give the functionality to customers to enable the services according to customer choice.
  • Subex FMS rollout for all the Greenfield circles.
  • Presented weekly updates on post-paid services launch status to CEO and CXOs, facilitating strategic discussions and decision-making.
  • Led enterprise services division
  • Coordinated post-paid service innovation team, managing corporate customer engagements alongside enterprise service sales head.

Project Manager

Wipro InfoTech Ltd
07.2009 - 04.2010
  • Managed mediation domain and led PAN-India operations of Intec Mediation for Aircel.
  • Led a team of 22 members in daily operations.
  • Migrated the old Usha Comm mediation for the East and South hub, serving over 60 million subscribers.
  • Managed NLD and ILD operator billing, which exceeded 400 million INR monthly.

Manager –Mediation Domain

IBM India Pvt.Ltd
05.2006 - 07.2009
  • Managed mediation domain for Airtel, overseeing migration from Hughes Software to Comptel Convergent Mediation.
  • Led a team of 10 engineers to ensure project goals were met.
  • Oversaw content billing processes for value-added services to ensure accuracy.
  • Managed billing processes for proprietary content services to ensure compliance.

Assistant Manager

IDEA Cellular Ltd.
12.2002 - 05.2006
  • Managed mediation domain for UP-West and Haryana Circle, ensuring alignment with operational goals
  • Managed a team of 24 support agents
  • Oversaw a 24/7 support team
  • 7 handling prepaid & Post-paid technical support.
  • Responsible for VAS service integration for IDEA SMSC services.
  • Integrated VAS services for IDEA SMSC systems.
  • Provided a separate feed for billing VAS services.
  • Executed monthly service rental notifications to customers, ensuring timely billing compliance

Sr Developer for Web Services

Soft Byte Solution Pvt Ltd.
11.2000 - 12.2002
  • Managed database connectivity for view side data, ensuring seamless data access.
  • Retrieved data and generated reports for customer requests.
  • Optimized performance through testing and tuning of applications.
  • Designed updates to existing software to meet changing customer demands.
  • Mentored junior developers, promoting a culture of continuous learning and knowledge sharing within the team.

Education

Advance Diploma In Software Engineering - Software Engineering

Aptech
Asset International
04.2001 -

Bachelor of Science - Physics, Chemistry, And Mathematics

Chaudhary Charan Singh University, Meerut
Ghaziabad, India
04.2001 -

Skills

Cloud & Digital Transformation

Enterprise Technology Deployment

DevOps & Agile Delivery

System Integration Strategy

Cybersecurity & IT Compliance

Digital Infrastructure & IT Governance

Vendor & Procurement Management

Budget management

Portfolio management

Data-Driven Decision Making

Service level agreements

Technology automation

Risk assessment

IT operations

Stakeholder management

Data protection

Accomplishments

KEY ACHIEVEMENTS
  • Successfully led global delivery programs valued at USD 148M with cloud-hosted infrastructure and DevOps transformation.
  • Managed large-scale global operations involving 500+ FTEs across multiple countries and engagement models.
  • Delivered digital transformation and operational governance initiatives improving efficiency, service quality, and customer experience.
  • Achieved operational savings through strategic procurement optimization, contract negotiation, and offshore transformation initiatives.
  • Led enterprise analytics and cloud modernization programs enabling data-driven operational insights and decision-making.
  • Established high-maturity delivery models and governance frameworks for large enterprise environments.
CERTIFICATIONS
  • PMP Certified -2006
  • Agile Master -2022
  • Six Sigma Black Belt-2004
  • Cloud & Digital Transformation
  • Blockchain Leader
  • BI Analytics & Digital Data Handling
  • Cloud Data Security
TECHNOLOGY & PLATFORM EXPERTISE
  • Cloud Infrastructure & DevOps
  • ERP , CRM , Billing Platforms
  • SAP FICO , HCM , MM
  • BI & Analytics Platforms
  • IoT & Smart Technology Solutions
  • Agile & DevOps Frameworks
  • Digital Transformation Programs
  • Enterprise Application Integration
  • Data Security & Compliance
  • Operational KPI Monitoring
  • Vendor & SLA Management
LEADERSHIP HIGHLIGHTS
  • Strategic Technology Roadmap Planning
  • Digital Innovation & Automation Enablement
  • Enterprise Governance & Compliance
  • Cross-functional Team Leadership
  • CXO Stakeholder Management
  • Business Transformation & Scalability
  • Operational Excellence & Change Management

Certification

BSc (Physic, chemistry, Maths), Diploma in Sales & Marketing, Advance-Diploma in software development, PMP, Agile Master, Digital Mind, Blockchain Leader, Delivery Manager aDAPT L1, SIX Sigma – Black Belt, ITIL, Cloud, Block chain, BI – Analytics & Digital data handling, Cloud Data Security

Timeline

Lead – Technical Program Management, Digital

Sony Pictures Networks India Private Limited
03.2021 - Current

Delivery Head, BFSI

Wipro TECHNOLOGIES LTD.
11.2018 - 03.2021

Delivery Manager, Telecomm

Wipro TECHNOLOGIES LTD.
11.2013 - 10.2018

Assistant Director

MTS India Pvt Ltd
05.2010 - 11.2013

Project Manager

Wipro InfoTech Ltd
07.2009 - 04.2010

Manager –Mediation Domain

IBM India Pvt.Ltd
05.2006 - 07.2009

Assistant Manager

IDEA Cellular Ltd.
12.2002 - 05.2006

Advance Diploma In Software Engineering - Software Engineering

Aptech
04.2001 -

Bachelor of Science - Physics, Chemistry, And Mathematics

Chaudhary Charan Singh University, Meerut
04.2001 -

Sr Developer for Web Services

Soft Byte Solution Pvt Ltd.
11.2000 - 12.2002

Similar Profiles

  • Gaurav SinghGaurav Singh

    Senior Manager/Manager (Program Management- RED’s at NTPC LTDSenior Manager/Manager (Program Management- RED’s at NTPC LTD

  • Nidhi PawarNidhi Pawar

    Director - Technical Operations at Datavail Infotech India Private LtdDirector - Technical Operations at Datavail Infotech India Private Ltd

  • Reginald FerrellReginald Ferrell

    Senior Director of Technical Program Management & Delivery Strategy at National Debt ReliefSenior Director of Technical Program Management & Delivery Strategy at National Debt Relief

  • POOJA SHARMAPOOJA SHARMA

    Director of Sales at InfosysDirector of Sales at Infosys

CREATE PROFILE
Amit KumarLead, Sr Program Manager